Amazon Makes the Holidays Easier: Home Services Expands into 20 New U.S. Metro Areas

Customers in Cleveland, Las Vegas, Indianapolis, Milwaukee, San
Antonio and more can now access Amazon’s trusted network of local
service providers

SEATTLE–(BUSINESS WIRE)–Amazon (NASDAQ: AMZN) today announced the expansion of Amazon Home
Services (www.amazon.com/services)
into 20 new metropolitan areas across the country, including
Indianapolis, IN; Las Vegas, NV; San Antonio, TX; Ann Arbor, MI;
Cleveland, OH; Milwaukee, WI; Boulder, CO; Raleigh, NC; Trenton, NJ and
more.

“We’re thrilled to be offering more Amazon customers access to our
network of trusted pros throughout the U.S.,” said Nish Lathia, General
Manager of Amazon Home Services. “Today, customers can search over 1,200
unique services from pros in over 60 professions – from house cleaning,
to lawn work and beyond. The availability of Home Services in more
cities means that more customers can quickly find and schedule the help
they need around the house heading into the holiday season.”

Amazon Home Services features handpicked pros offering upfront pricing
on hundreds of helpful services. Local service providers opt-in to where
they operate and the services they provide. Customers purchasing items
on Amazon that require assembly or installation can include the service
as part of their checkout process, or they can read reviews and schedule
services directly at www.amazon.com/services.
Services are backed by Amazon’s Happiness Guarantee, award-winning
customer service and free verified purchased reviews, so customers have
the comfort of knowing their job will get done right and on time.

Since Amazon Home Services launched in 2015:

• The number of service providers has increased over 1,500 percent, now
  including service providers from almost 60 professions offering over
  1,200 unique services
• Service availability has increased to include 50 metro areas
  throughout the U.S.
• The average rating on home services is 4.7 out of 5 stars, and the
  services most popular with customers include TV wall-mounting, house
  cleaning and furniture assembly

Recent customer reviews highlight customer satisfaction that comes from
working directly with pros:

• “On time, friendly and polite, fast and professional. Did a great job.
  Very pleased.” – J., bed assembly in San Antonio, TX
• “Great overall experience. Very professional, timely, and would refer
  to anyone.” – Tim, treadmill assembly in Indianapolis, IN
• “Such a great experience. I would not hesitate to recommend Amazon
  Home Services! Service provider went above and beyond to ensure my
  satisfaction!” – Michelle, TV wall-mounting, Seattle, WA

Service pros that use Amazon Home Services to grow their business have
said:

• “The exposure that we’ve received by using Amazon Home Services has
  allowed our company to grow exponentially! We continue to see growth
  of 150%+ year-over-year.” – Cameron, GoConfigure, a division of
  Step2Discovery, Illinois
• “We’re listed on a lot of different sites to get discovered, but
  what’s great about Amazon is that we get connected directly with
  actual customers who are ready to purchase the house cleaning services
  we offer. We’ve also benefitted from the marketing they do. We saw a
  7.5x bump in service orders from one of their promotions.” – Joe,
  Maids Around Town, Texas

The full list of 20 new metro areas offering Amazon Home Services
coverage includes: Santa Rosa, CA; Ventura County, CA; Boulder, CO;
Greater Bridgeport, CT; New Haven, CT; Brevard County, FL; Cape Coral,
FL; Sarasota, FL; Indianapolis, IN; Ann Arbor, MI; Raleigh, NC; Trenton,
NJ; Las Vegas, NV; Cleveland, OH; Allentown, PA; Lehigh Valley, PA; San
Antonio, TX; Milwaukee, WI; Richmond, VA and Hampton Roads VA/NC.

To check out Amazon Home services available near you and kick off your
next home project, visit www.amazon.com/services.
To sign up as a service provider, visit www.amazon.com/applytoday.

About Amazon

Amazon is guided by four principles: customer obsession rather than
competitor focus, passion for invention, commitment to operational
excellence, and long-term thinking. Customer reviews, 1-Click shopping,
personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle
Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa
are some of the products and services pioneered by Amazon. For more
information, visit www.amazon.com/about.

Contacts

Amazon.com, Inc.
Media Hotline, 206-266-7180
Amazon-pr@amazon.com
www.amazon.com/pr