AmeriHealth Caritas Louisiana Reiterates Commitment to Louisiana During Flooding

Policies Relaxed to Help Members in Affected Areas Access Needed Care
and Services

Caritas Louisiana
, a Medicaid managed care health plan serving
Louisiana, is committed to the health and safety of Louisiana’s
communities during the recent severe flooding that has affected much of
the state. AmeriHealth Caritas Louisiana is working with its partners
throughout the state to ensure continuity of care to its members during
this critical time.

AmeriHealth Caritas Louisiana encourages members who need to evacuate
their homes due to flooding or other storm-related reasons to, if
possible, make sure they take their medications, member identification
cards, and government-issued photo identification with them. This will
help ensure that, while away from their homes, members can access any
needed health care services as quickly as possible.

In coordination with Louisiana’s Department of Health, AmeriHealth
Caritas Louisiana has made important temporary adjustments to its
coverage policies and procedures for members living in the affected
parishes. The following changes are effective now and will remain in
effect until the immediate crisis passes:

  • AmeriHealth Caritas Louisiana is waiving pharmacy co-pays for members
    in the affected parishes.
  • Members who were not able to take their durable medical equipment or
    prescription supplies with them when evacuating their homes, or who
    lost those supplies due to flood damage, can obtain replacements or
    early refills.
  • AmeriHealth Caritas Louisiana is relaxing medical and pharmacy prior
    authorization timelines and will not deny requests for late
    notification of services requiring prior authorization.
  • Members who need medical care services during an evacuation can obtain
    those services from out-of-network providers. The Member Services team
    is ready to help answer any questions.

Members who have questions about out-of-network coverage limitations,
need transportation to a health care provider, or have any other
questions during the weather emergency can call AmeriHealth Caritas
Louisiana’s Member Services team at 1-888-756-0004. Hearing
impaired members can use the TTY line at 1-866-428-7588.

AmeriHealth Caritas Louisiana also has care managers available to assist
members in navigating through their most pressing health care needs
during this difficult time. AmeriHealth Caritas Louisiana’s Rapid
Response and Outreach Team can be reached at 1-888-643-0005.

Members experiencing a medical emergency should call 911 immediately.

We are part of the fabric of Louisiana’s communities, and we will
continue to stand by our communities and members throughout the duration
of this crisis,” said Kyle Viator, Market President for AmeriHealth
Caritas Louisiana. “Our top priority is ensuring the health and safety
of the members and communities we serve, and we are working with the
Department of Health and our partners across the state to ensure that
our members continue to have access to needed care and services.”

About AmeriHealth Caritas Louisiana

AmeriHealth Caritas Louisiana is one of five Medicaid managed care plans
that participate in the Healthy Louisiana program. AmeriHealth Caritas
Louisiana helps Louisiana families get proper care and stay well.
AmeriHealth Caritas Louisiana works with communities in need to achieve
positive health outcomes throughout the state. For more information, go

About AmeriHealth Caritas Family of Companies

AmeriHealth Caritas is part of the Independence Health Group in
partnership with Blue Cross Blue Shield of Michigan. AmeriHealth Caritas
is one of the nation’s leaders in health care solutions for those most
in need. Operating in 19 states and the District of Columbia,
AmeriHealth Caritas serves more than 5.4 million Medicaid, Medicare and
CHIP members through its integrated managed care products,
pharmaceutical benefit management and specialty pharmacy services,
behavioral health services and other administrative services.
Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven
organization with more than 30 years of experience serving low-income
and chronically ill populations. For more information, visit


AmeriHealth Caritas
Joshua Brett, 1-215-863-5458