AstraZeneca Introduces AZhelps, an Innovative Savings and Support Program to Help Patients with Their Medicines

WILMINGTON, Del.–(BUSINESS WIRE)–AstraZeneca today announced it has expanded its patient support
offerings to include AZhelps, a comprehensive and unique program that
helps patients manage information across all their medications, access
savings offers for their AstraZeneca medicines, and easily access
healthcare support through their mobile devices and on social media

Lori Tierney, Vice President, Commercial Operations, at AstraZeneca
said: “AstraZeneca is committed to providing affordable medicines and
programs that help patients get the support they need. AZhelps is a new
way for people to help take charge of their health—absolutely free. It
allows patients to easily access information about their medications,
better manage their wellness, and access important savings information,
all from their smartphone as soon as they need information.”

The centerpiece of the program is the AZhelps mobile app, which gives
eligible patients prescription savings, personalized healthcare
information, healthy lifestyle advice, and the ability to connect with
the AstraZeneca Information Center via phone or Twitter—all right from
their smartphone in the moments when they need it most. Created with
today’s mobile lifestyle in mind, the service helps patients:


  • The AZhelps mobile Savings Card helps eligible patients lower
    out-of-pocket costs on multiple medications made by AstraZeneca
  • Once registered, patients can access their mobile card through the
    AZhelps app or add it to Apple Wallet or Android Pay for easy access
    at the pharmacy
  • The AZhelps mobile Savings Card is also available for download by
    registering for it on each AstraZeneca brand’s mobile site
  • Eligible patients will also receive mobile mail-order refill
    reimbursement, and through the app’s Savings History feature, patients
    are able to see their savings while using the program


  • Patients can track all of their prescriptions and set
    medication and refill reminders to align with their personal treatment
  • A Tracking History feature shows patients how long they have been
    following their treatment plan
  • Because their progress and treatment history is stored in one place
    and instantly accessible via their smartphone, patients are able to
    share the information with their doctor at their next visit
  • A mobile refill functionality allows patients to order refills of
    their participating AstraZeneca prescriptions from their pharmacy
    straight from their phone. The app also lets them know when their
    refills are running low


  • AZhelps provides health and wellness support, information, and advice,
    helping patients find answers to questions about their medications and
  • Health-related content is available within the app and offers tips and
    articles from trusted content providers centered on each patient’s
    individual needs
  • Patients can access important information about their AstraZeneca
    medications, and tap-to-call the AstraZeneca Information Center for
    support and answers to questions, right from their phone

The AZhelps program also includes social channels, offering customer
support and helpful health information on Twitter, Facebook, and
Instagram. The social channels incorporate an array of content including
how-to videos, GIFs, recipes, and lifestyle tips. The channels also
serve as customer service support channels, with the AstraZeneca
Information Center engaging and helping patients directly through social

Consumers can engage with AZhelps on the following social channels:

  • The following brands are available on the AZhelps app:

    • CRESTOR® (rosuvastatin calcium)
    • SYMBICORT® (budesonide/formoterol fumarate dihydrate)
      read full Prescribing
      , including Boxed WARNING, and Medication Guide.
    • FARXIGA® (dapagliflozin)
    • SEROQUEL XR® (quetiapine fumarate)
      Please read full Prescribing
      , including Boxed WARNINGS, and Medication Guide.
    • BYDUREON® (exenatide extended-release) for injectable
      Please read full Prescribing
      , including Boxed WARNING, and Medication Guide.
    • BYETTA® (exenatide)
    • DALIRESP® (roflumilast)
    • KOMBIGLYZE® XR (saxagliptin and metformin HCI
      Please read full Prescribing
      , including Boxed WARNING, and Medication Guide.
    • NEXIUM® (esomeprazole magnesium)
    • ONGLYZA® (saxagliptin)
    • PULMICORT FLEXHALER® (budesonide inhalation powder)
    • TUDORZA® PRESSAIR® (aclidinium bromide
      inhalation powder)
    • XIGDUO® XR (dapagliflozin/metformin HCI extended-release)
      read full Prescribing
      , including Boxed WARNING, and Medication Guide.

    is now available to download for free from the Apple
    App store
    and Google

    You are encouraged to report negative side effects of prescription
    drugs to the FDA. Visit
    or call 1-800-FDA-1088.

    If you would like a printed copy of an AstraZeneca medication’s full
    Prescribing Information please call us at 1-800-236-9933.

    AstraZeneca offers the AZ&MeTM Prescription Savings
    Program. To determine eligibility, patients can visit
    or call 1-800-AZandMe (292-6363).


    About AstraZeneca

    AstraZeneca is a global, innovation-driven biopharmaceutical business
    that focuses on the discovery, development and commercialization of
    prescription medicines, primarily for the treatment of diseases in three
    main therapy areas – respiratory, inflammation, autoimmune disease
    (RIA), cardiovascular and metabolic disease (CVMD) and oncology – as
    well as in infection and neuroscience. AstraZeneca operates in over 100
    countries and its innovative medicines are used by millions of patients
    worldwide. For more information, please visit

    3245502 04/16


    Michele Meixell, +1 302-885-2677
    Bozarth, +1 302-885-2677