Award-Winning Author and Patient Education Evangelist Fran London Featured at TigrCon 2016

TeleHealth Services User Conference Showcases Patient Education
and Engagement

RALEIGH, N.C.–(BUSINESS WIRE)–#FranLondon–“Technology and personalized attention produces ‘magical’ results that
empower caregivers to engage and educate patients to improve outcomes,”
says award-winning author and nurse Fran London. She will deliver the
keynote presentation at TeleHealth
TigrCon 2016 user conference.

London will present, “The Everyday Magic of Tech and Touch in Patient
Education and Engagement,” at the conference in New Orleans, Nov. 16-18.
The user conference is hosted by TeleHealth Services, the nation’s
leading provider of hospital television systems and interactive patient
education and engagement solutions.

A community of clinicians, patient educators and hospital executives
will gather to share best practices and new strategies to improve the
patient experience. A focus on clinical challenges will include
accreditation, reimbursements, readmissions, revenue generation and
health care efficiencies.

“The evidence in the field of patient education has been very
consistent,” London said. “The most effective and efficient teaching
methods involve the learner in the process and individualize teaching to
the needs of the learner. The best way to involve and individualize is
to assess, then teach, evaluate understanding, and if necessary,
re-teach in another way.”

TeleHealth’s Tigr interactive patient education and engagement system
delivers condition-specific, video-based education throughout the
recovery continuum. The Tigr system automates the assessment process
with results sent immediately to nurses, who use the teach-back method
with one-on-one discussions to further confirm comprehension.

London has published books and articles on patient education appearing
in the American Journal of Nursing, Nursing Administration Quarterly,
Pediatric Nursing, Journal for Nurses in Staff Development, and Home
Healthcare Nurse. In 2010 her book, “No Time to Teach: The Essence of
Patient and Family Education for Health Care Providers,” was recognized
as Book of the Year by the American Journal of Nursing.

London was most recently the health education specialist at Phoenix
Children’s Hospital and received the hospital’s Nursing Excellence
Legacy Award last year. She earned a BA in Anthropology from Brooklyn
College, and a BS in Nursing and MS in Psychiatric Mental Health Nursing
from the University of Rochester in New York. She has worked as a staff
nurse in pediatrics and psychiatry, inpatient and outpatient, school
nurse, and psychiatric consultation liaison nurse.

Please visit
for more information on TigrCon 2016.

For more information about Fran London, please visit

Last month, TeleHealth Services shared research and perspectives based
on almost two decades of experience in the interactive patient
engagement marketplace with a new white paper, “Impacting
Successful Outcomes: Optimizing Patient Interactive Education and

About TeleHealth Services

With more than 2,500 healthcare clients across the country, TeleHealth
Services is the nation’s leading provider of integrated technology and
communications solutions for the healthcare market. Combining 50+ years
of healthcare expertise and partnerships with industry leading
manufacturers, TeleHealth Services is uniquely positioned to offer a
full suite of hospital technology solutions that includes:

Headquartered in Raleigh, N.C., TeleHealth Services is a division of
Telerent Leasing Corporation. Telerent, founded in 1957, operates as a
subsidiary of ITOCHU International, Inc. For more information on
TeleHealth, call 800-733-8610, or visit


TeleHealth Services
Matt Barker, 919-719-7031