Best Buy’s Geek Squad Launches New Home Wi-Fi Setup & Support Service

It Provides Wi-Fi Help When and Where People Need It Most

MINNEAPOLIS–(BUSINESS WIRE)–As we add more internet-connected devices to our home networks, it’s
increasingly common to encounter problems when Wi-Fi performance just
can’t keep up. A new service launching this week from Best Buy’s Geek
Squad comes to the aid of anyone frustrated by networking issues,
providing in-home or remote setup as well as ongoing 24/7 support for
home Wi-Fi and connected Wi-Fi enabled devices.

Geek Squad’s Wi-Fi Setup & Support service starts with comprehensive,
personalized home Wi-Fi setup, either over the phone, web or in your
home. Going well beyond what internet service providers typically offer,
Geek Squad Agents will optimize your router’s performance by configuring
advanced settings you might not know exist. Agents can also help solve
problems such as slow speeds, buffering and struggles connecting devices
to the network.

“Our wireless networks are truly the backbone of our personal technology
because they control how we entertain, do our work, stay connected, and
even light or heat our homes,” said Matt Bonin, vice president of Geek
Squad Services at Best Buy. “The Geek Squad Home Wi-Fi Setup & Support
service gives people the peace of mind that they have a partner to not
only help them set up their routers but be there long after to keep
their Wi-Fi performing.”

The comprehensive new Geek Squad service includes:

• Same day setup via phone, web or schedule an in-home visit with an
  Agent.
• Configuring your new or existing router to get the best performance,
  including addressing dead spots and slow speeds, and making sure your
  network is secure.
• Ensuring your most important devices have Wi-Fi priority on your
  network and helping with wireless device connections.
• Customizing additional advanced settings, like parental controls and
  guest networks.
• 24/7 ongoing remote support from an expert Geek Squad Agent for one or
  two years.
• Discounts on Geek Squad in-home Wi-Fi services during your membership.

Geek Squad Home Wi-Fi Setup & Support service is available for $99 for
one year and $149.99 for two years. Additional savings of $20 is
available with the purchase of select hardware, including routers,
modems, laptops and connected home devices at Best Buy stores and online.

The new Geek Squad Home Wi-Fi Setup & Support membership is available
now exclusively at Best Buy stores and online. For more information,
visit www.BestBuy.com/HomeWifi.

Contacts

Best Buy Co., Inc.
Kevin Flanagan, 612-231-5146
press@bestbuy.com