Chinese Mobile Payment Giant Alipay to Hit Australian Stores Through Collaboration with Quest Payment Systems

MELBOURNE, Australia–(BUSINESS WIRE)–Quest Payment Systems Pty Ltd, an innovative Australian payments
provider has collaborated with Alipay, the largest mobile and
online payment company in the world, to launch Alipay in Australian

Alipay makes it easy for Chinese nationals, tourists and students to pay
for purchases in-store using their mobile phones, and in their own
currency. Quest has designed the software to fully integrate with
existing Point of Sale (POS) systems, providing a seamless experience
for retailers and customers.

Recent growth for mobile payments in China has been substantial, with
Business Insider projecting that China will process $6.3 trillion in
total mobile payments by 2020. Tourism Australia has reported that
Chinese visitors spent a record $8.9 Billion over the past year to March
2016. On average, Chinese tourists spend approximately $8,000 during
each visit to Australia, providing significant opportunity for
Australian Retailers.

Quest has already enabled Alipay at select stores within The Chemist
Warehouse and My Chemist pharmacy groups, with full rollout planned for
early 2017. The Chemist Warehouse and My Chemist groups have been
impressed by Quest’s innovation agility, ease of implementation and the
benefits that Alipay can offer Chinese customers. Mark Finocchiario,
Managing Partner & Director at My Chemist:

‘It is important to find a payments partner that can bring new
innovation into our stores, whilst understanding the needs of a large
retail chain. Quest added the Alipay solution without the need to change
our POS software or for additional hardware. We’ve been able to maintain
our existing payment and reconciliation processes, minimising change for
our operators and enabling us to offer this convenient feature to our
Chinese shoppers.’

Quest’s Innovation Manager Luke Fuller is excited that Quest is the
first Australian payments provider to implement a large scale in-store
rollout of Alipay to Australian retailers:

‘We are delighted to provide the first large scale rollout of Alipay
into an Australian network. Alipay customers can now simply scan a code
displayed on the screen of our QT720 payment terminal in order to pay
from their mobile phone. It’s simple, intuitive and ensures that the
customer can see exactly what their purchase will cost in both AUD and
their local currency.’

Quest developed the innovative software that, in a few easy steps,
enables the terminal to convert the currency and process Alipay
transactions. Chemist Warehouse will now be able to benefit from their
participation in Alipay’s 12.12 event, a global promotion offering
in-store incentives to Alipay users for shopping in specific stores.

Chemist Warehouse is currently the largest overseas e-commerce vendor
connected to Alipay and has experienced a significant increase in sales
to new Chinese customers in the past 11.11 online global shopping
festival. Alipay are pleased to be working with Chemist Warehouse again.
Kiki Wu, Alipay Country Manager of Australia and New Zealand:

‘We had great experiences working together with Quest and Chemist
Warehouse, and are looking forward to the up-coming 12.12 in-store
shopping festival. ’


With headquarters in Melbourne, Quest is an Australian owned technology
company providing a diverse and innovative range of end-to-end payment
solutions to businesses and financial institutions, both locally and
abroad. As the country’s leading full-service payment solution supplier,
delivering Australia’s only locally designed and manufactured range of
payment terminal hardware, Quest delivers both mass market and custom
solutions drawing on over twenty years of development expertise. Quest’s
portfolio of solutions include fixed line and mobile payment terminal
hardware, software, gift card and online payment solutions, EMV
smartcard, contactless, communications and transaction routing solutions
as well as bespoke hardware and software design, professional consulting
and manufacturing services.


Launched in 2004, Alipay currently has over 450 million active users.
Alipay has evolved from a digital wallet to a lifestyle enabler. Users
can hail a taxi, book a hotel, make appointments with doctors, buy movie
tickets, pay utility bills or purchase wealth management products
directly from within the app. In addition to online payments, Alipay is
expanding to in-store offline payments both inside and outside of China.
Over 2,000,000 brick-and-mortar merchants now accept Alipay across
China. As of October 2016, Alipay is supported in 70 overseas markets,
with in-store payments covering more than 100,000 retail stores, and tax
reimbursement via Alipay is supported in 24 countries and regions.
Alipay works with over 40 overseas financial institutions and payment
solution providers to enable cross-border payments for Chinese
travelling overseas and overseas customers who purchase products from
Chinese e-commerce sites. Alipay supports the settlement of 18


Media Enquiries:
Quest Payment Systems
Damien Halloran,
+61 3 8807 4400