Up to 50% savings, 95% on-time rates, and improved patient experience
help drive company’s success in on-demand, non-emergency medical
today signaled significant growth in non-emergency medical
transportation (NEMT) with the announcement of over 30 new clients
representing a broad swath of top-tier hospitals, clinics, community
health centers, and other healthcare facilities across the country –
many of which have previously never used NEMT.
The company today also announced dedicated customer support with a new
call center to assist clients and help patients book rides, and released
very encouraging data from its users to date:
Average patient satisfaction rating of 4.9 out of 5;
- Cost savings of 40 – 50%;
- 95% of patients arriving to appointments on time; and
- An only 8% no-show rate compared to the 25 – 50% industry average.
“We’re thrilled with the growing number of healthcare providers adopting
Circulation as their non-emergency medical transportation platform of
choice, as increasingly more providers seek increased efficiencies and
value while delivering superior ride experiences,” said Robin Heffernan,
Circulation CEO and co-founder. “We’re devoted to helping all kinds of
patients get the care they deserve, whether that means helping them get
to and from appointments or bringing providers to their homes.”
Circulation’s newest clients include: Stanford Health Care, Commonwealth
Care Alliance, Fresenius Health Partners, Lugiano Medical, Objective
Surgical, Advanced Physical Therapy, Samuel U. Rodgers Health Center,
Center for Vein Restoration, Women’s Center & Shelter of Greater
Pittsburgh, Rhode Island Medical Imaging, Chambers Medical Group, and
the Ryan White Wellness Center at Roper St. Francis Hospital.
They will use Circulation’s state-of-the-art, on-demand healthcare
transportation platform to get patients to and from a wide range of
medical appointments, including post-acute follow-up appointments,
physical rehab, substance abuse, behavioral health, HIV treatment, and
other medical and social-service appointments.
Extending NEMT into New Areas Across the U.S.
Boston-based Commonwealth Care Alliance (CCA) uses Circulation to help
vulnerable individuals get to their doctors and other needed health
services (as well as nurses coming to their homes), so they can continue
to live at home and in the community rather than at nursing homes or
other institutional facilities.
“Our 20,000 members have a wide range of complex health issues,
including chronic medical problems, intellectual or developmental
disabilities, mental illness, or a history of substance abuse,” said
CCA’s President and Chief Executive Officer Chris Palmieri. “These
individuals and their caregivers desperately need reliable
transportation on a frequent basis and we need a sophisticated solution
to track and manage this transportation. Circulation delivers on both
The federally funded Ryan White Wellness Center of Roper St. Francis
Hospital has deployed Circulation to help ensure HIV/AIDS patients get
to and from early intervention service programs.
“A surge in our transportation costs and hyper-vigilance on potential
cost savings prompted us to explore new, innovative ways to get our
patients to necessary medical appointments,” said Program Director
Kimberly Butler Willis. “In 30 days, our transportation costs have
decreased by nearly 40%; our care managers appreciate the ease of
scheduling; and our patients enjoy the convenience of door-to-door
service. It’s been a win-win for us all!”
Based on the success of the pilot, Roper St. Francis is now rolling out
Circulation system-wide so that patients in all departments will realize
the same benefit from this offering.
At Rhode Island Medical Imaging (RIMI), a large medical diagnostic
imaging practice with 11 locations, 65 clinicians, and hospital
affiliations across the state, the Circulation platform is used to get
outpatients to and from their biopsy, CT scan, MRI, mammogram,
ultrasound, and important radiology appointments.
According to RIMI Executive Director Wayne Arruda, “Our clients rely on
Circulation to get to important tests required for diagnosis and
treatment of many time-sensitive, critical health conditions. With
Circulation, they get the care they need. It’s been a real game-changer.”
Unique Among NEMT Providers
All Circulation clients utilize its centralized, multi-patient dashboard
that handles everything from rider consent to ride booking and alerts to
back-end billing and reimbursement, as well as 24/7 real-time analytics.
Circulation is compliant with the Health Insurance Portability and
Accountability Act (HIPAA). Ride requests are matched with the best and
most appropriate ride option and clients are able to customize the
platform for their specific needs.
With today’s news, Circulation is demonstrating the breadth and scale of
its solution platform nationwide – helping facilitate NEMT in multiple
venues and serving a mix of patients from those traditionally covered by
Medicaid as well as new rides for Medicare, dual-eligible, and
commercially insured individuals.
Circulation is focused on helping improve health outcomes for the
estimated 3.6 million Americans who miss at least one medical
appointment each year due to transportation issues.
Circulation takes a multidisciplinary, cutting-edge approach to turn
better transportation into better health outcomes and positively impact
population health. As Uber’s Preferred Healthcare Partner, Circulation
is the first customizable, patient-centric digital transportation
platform that seamlessly integrates with both healthcare systems and
Uber’s API. Circulation also integrates with other ride options and is
compliant with the Health Insurance Portability and Accountability Act
(HIPAA) to protect the privacy and security of patient health
The company was co-founded by John Brownstein, PhD, a healthcare advisor
to Uber, Professor at Harvard Medical School, and Research Faculty at
Boston Children’s Hospital; Robin Heffernan, PhD, VP of Booz Allen
Hamilton and successful serial entrepreneur; Jared Hawkins, PhD, MMSc,
Faculty at Boston Children’s Hospital and Director of its Informatics
Innovation Program; and Leerom Segal, CEO and Co-founder of Klick
Health, a leading commercialization partner in the healthcare industry.
Follow Circulation on Twitter at @circulationmed.