Comcast Customers Can Now Pay Their Bill at Over 7,700 7-Eleven Stores

Bill Pay Just Got a Little Easier for the Millions of Comcast
Customers Who Prefer to Pay with Cash

PHILADELPHIA–(BUSINESS WIRE)–Comcast announces a new payment option for customers who prefer to pay
their TV, Internet or phone bills with cash. Through a partnership with PayNearMe,
Comcast has launched a new feature on the XFINITY
My Account app
which enables customers to pay their bills using cash
at more than 7,700 participating 7-Eleven stores. Combined with the more
than 500 XFINITY stores, Comcast customers will have access to over
8,000 cash payment locations across the country.

With most 7-Eleven stores open 24 hours a day, seven days a week,
cash-paying customers now have an around-the-clock option to pay their
bills close to home. A list of participating 7-Eleven stores can be
found here.

“Improving the customer experience is our top priority, which is why
we’re giving customers more options when it comes to interacting with
us,” said Mark Allen, Vice President, Strategy & Development, Customer
Service, Comcast Cable. “About five percent of our customers prefer to
pay their bills in cash each month. This new partnership gives those
customers a payment option that is convenient and simple.”

Here’s how it works:

  • Go to the ‘Pay Bill’ section of the XFINITY My Account app and select
    the new ‘Cash via PayNearMe’ option.
  • Choose the amount you want to pay and follow the instructions provided
    by PayNearMe until you receive a barcode.
  • Head to a nearby participating
    7-Eleven store, scan the barcode on your phone and pay the amount you
    selected. There is a $1.25 PayNearMe convenience fee per transaction.
  • 7-Eleven will provide you with a paper receipt and you will receive a
    digital receipt on your phone confirming the payment amount. The
    payment will post to your account within 48 business hours.

Customers who are not already using the XFINITY My Account app can
download it for iOS
and Android.
Easier bill pay is just one of the many features available through the
My Account app. Customers can manage all aspects of their account using
the app. This includes scheduling
a call
with a care representative, troubleshooting
their equipment, checking their appointment time and rescheduling
appointments
, easily
viewing, changing and sharing
their Wi-Fi network name and password,
and more.

“We’ve seen steady growth in the number and size of businesses that use
PayNearMe to remotely collect cash payments,” said Christian Solomine,
PayNearMe’s Senior Vice President of Enterprise and Government.
“Customers consistently tell us they want to pay at convenient locations
on their own time and schedule. Comcast’s addition of PayNearMe as a
cash payment option is an exciting example of what businesses can do to
improve the customer experience.”

Cash bill pay with PayNearMe
is just one of the partnerships Comcast has launched recently to serve
its customers in the places they already shop. Customers can also Amazon&index=12&md5=915bb6c2e686a5273483804d8e1f80e5″ rel=”nofollow”>buy
products and services through Amazon and return their equipment at The
UPS Store
.

These partnerships are part of Comcast’s multi-year commitment to
transform its customer service and customer experience. This effort
includes, among other initiatives: hiring
5,500
new customer service employees, redesigning
all retail stores
, simplifying billing processes and innovating with
new technology, such as the XFINITY My Account app. To date, Comcast has
announced the opening of five new call centers which will house
thousands of new employees, redesigned 177 stores and is getting to
customers faster during tech appointments with on-time arrivals reaching
98.7 percent.

For more information about our partnerships and other customer
experience improvements, please visit xfinity.com/experience.

About Comcast Cable:

Comcast Cable is one of the nation’s largest video, high-speed Internet
and phone providers to residential customers under the XFINITY brand and
also provides these services to businesses. Comcast has invested in
technology to build an advanced network that delivers among the fastest
broadband speeds, and brings customers personalized video,
communications and home management offerings. Comcast Corporation
(Nasdaq: CMCSA) is a global media and technology company. Visit www.comcastcorporation.com
for more information.

Contacts

Press Contact:
Comcast Corporation
Kate Finn,
215-286-7727
Kate_Finn@comcast.com