Company also shares storm preparation tips for consumers ahead of
WEST PALM BEACH, Fla.–(BUSINESS WIRE)–To help residents and emergency personnel stay connected if Hurricane
Irma makes its anticipated landfall in Florida, Comcast is opening its
more than 137,000 Xfinity WiFi hotspots throughout the state to anyone
who needs them, including non-Xfinity customers, for free.
For a map of Xfinity WiFi hotspots, which are located both indoors and
outdoors in places such as shopping districts, parks and businesses,
please visit Xfinity.com/wifi.
Once in range of a hotspot, select the “xfinitywifi” network name in the
list of available hotspots and then launch a browser.
Xfinity internet customers can sign in with their usernames and
passwords and they will be automatically connected to Xfinity WiFi
hotspots in the future.
Non-Xfinity internet subscribers should visit the “Not an Xfinity
Internet Customer” section on the sign-in page to get started.
Non-customers will be able to renew their complimentary sessions every 2
hours through September 15, 2017.
“We know it’s critically important for everyone to have a means of
communication at their disposal before, during and after a storm with
the potential impact of Hurricane Irma,” said Amy Smith, senior vice
president for Comcast’s Florida Region. “By activating our WiFi hotspot
network across the state now before the storm, we increase the chance
that more people can stay connected. It’s something we’re proud to do
for our communities and our state at a time when we all need to support
Comcast Preparations and Customer Tips for Hurricane Irma
Comcast is also making extensive preparations at its facilities
throughout Florida, including staging emergency generators and fuel
trucks as well as bringing in additional technical and network
restoration teams that are ready to be deployed as the storm’s path
Comcast’s goal is to work to restore any services impacted for customers
as quickly as possible and as soon as it is safe for its employees to do
so. Customers should remember that emergency management procedures in
Florida dictate that power must be restored first and Comcast must
receive clearance that it is safe for its crews to begin any restoration
If Comcast services are down in an area because of a power outage, local
power must be restored before video, phone and internet services can
begin working again.
The most effective way to get outage updates and information about
Comcast services is to visit Xfinity.com/MyAccount
or to access the Xfinity My Account app from any secure,
internet-enabled mobile device.
If customers have electrical power but Xfinity service has not yet
come back on, Comcast recommends that customers restart or reset
devices, including wireless gateways, modems, routers and cable boxes.
Customers should unplug their equipment or use a surge protector to
plug in TVs, modems and cable boxes so that when power is restored,
those devices aren’t damaged by power surges.
Customers can chat
online with an agent or visit customer.xfinity.com/help-and-support.
Using social media, customers can connect with Comcast on Twitter at @ComcastCares
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology
company with two primary businesses, Comcast Cable and NBCUniversal.
Comcast Cable is one of the nation’s largest video, high-speed internet,
and phone providers to residential customers under the XFINITY brand,
and also provides these services to businesses. It also provides
wireless and security and automation services to residential customers
under the XFINITY brand. NBCUniversal operates news, entertainment and
sports cable networks, the NBC and Telemundo broadcast networks,
television production operations, television station groups, Universal
Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for