Comcast Opens New Xfinity Store in Eugene, Oregon

Open Seven Days a Week, New Store Sells Accessories, Provides Product
Demos, and Education

EUGENE, Ore.–(BUSINESS WIRE)–Comcast is announcing the opening of a new Xfinity Store in Eugene,
Oregon, located at 1063 Valley River Way, adjacent to the Valley River
Mall. The Eugene store is the latest store opening from Comcast, which
has been transforming its customer centers across the country to make
the experience better and more convenient for customers. The former
Xfinity store on Chad Drive has closed permanently.

Customers can come to the new Eugene Xfinity Store to get help, pay
their bills, ask questions, return equipment, resolve issues and
experience our latest products and technology. To make the experience
easier and faster for our customers, we’ve eliminated the need to wait
in line – instead, customers can sign in to the service queue and
explore the store’s demos and products during the short wait. Our goal
is to get to customers in less than 10 minutes. The store also has a
time-saving self-service kiosk for quick bill pay.

Future store enhancements include an online appointment booking system
and text-ahead queuing, allowing customers to enter the service queue
from their mobile device while on their way to the store. As another
convenience to customers, the new store now sells a variety of products
and accessories including HDMI cables, speakers, cordless phones, power
supplies, and even plush Minions toys.

“We’re proud to provide our customers with a welcoming environment where
they can experience our Xfinity products and services firsthand and
check out our latest technology in an interactive environment,” said
Mike Williams, director of retail sales for the Oregon/Southwest
Washington Region. “And the ability to offer our customers the
accessories they might need or want all in one place will eliminate the
frustration of a trip to another store.”

Xfinity store employees will happily demonstrate how Netflix has
recently been integrated into our X1 platform, as well as educate
customers on the free mobile apps we have available, from Xfinity TV to
the My Account app. Customers can also explore and experience the latest
Xfinity products and services, with flat screen TVs, comfortable seating
and an interactive iPad bar. Customers can test drive our new X1
Entertainment Operating System, check out our Xfinity Home products and
more.

“One of the features of the new store that I’m most excited about is the
introduction of Saturday Workshops to our area,” said store manager
Renee Turpin. “These workshops give our customers the opportunity to
demo all of the features our products offer, which they often don’t know
about. They’re completely surprised when they discover that their X1
remote can tell them the weather or solve a math problem!”

The new store also contributes to the City’s economic development
efforts, adding three employees, bringing the total headcount to
sixteen. Lane County Commissioner Pat Farr values Comcast’s partnership
and contributions to the local community. “This new store is another
indicator of Comcast’s commitment to Lane County, Eugene and
Springfield. Comcast has been a real asset to the economic viability of
the County for year, and its employees, many of whom are long-time area
residents, are active participants in the fabric of our community.”

The 4,500 square-foot Eugene store is part of Comcast’s larger
transformation to ensure each of our customers has an exceptional
experience with us from the moment they order a new service, to
installation, to our interaction, whether it’s in person, online or over
the phone. To accomplish this, we are making incremental investments of
$300M in 2016, focusing our efforts on opening new customer support
centers, hiring more customer service employees, redesigning all our
stores and being on time for every tech appointment.

The Eugene Xfinity Store will be open seven days a week: Monday through
Friday from 9 am – 7 pm, Saturday from 9 am – 5 pm, and Sunday from noon
to 4:00 pm.

About Comcast Corporation:

Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and
technology company with two primary businesses, Comcast Cable and
NBCUniversal. Comcast Cable is the nation’s largest video, high-speed
Internet and phone provider to residential customers under the XFINITY
brand and also provides these services to businesses. NBCUniversal
operates news, entertainment and sports cable networks, the NBC and
Telemundo broadcast networks, television production operations,
television station groups, Universal Pictures and Universal Parks and
Resorts. Visit http://www.comcastcorporation.com
for more information.

Contacts

Comcast Corporation
Amy Keiter, 503-407-9109
Amy_Keiter@comcast.com