Corporate Counsel Rank Thompson Hine Nationally for Innovation and Client Focus

CLEVELAND–(BUSINESS WIRE)–Thompson Hine LLP announced today that it has been ranked among the top
15 U.S. law firms for excellent client service in the 2016 BTI Client
Service 30.
This is the ninth consecutive year Thompson Hine has
been rated as one of the BTI Client Service 30 – a survey of
corporate counsel that identifies the top 30 law firms delivering
superior client service. Ranking in all 17 activities that drive
superior client relationships, Thompson Hine is recognized specifically
for its “Innovative Approach.” In addition, the firm ranked among the
top four law firms nationally for “Client Focus” and in the top 20 for
“Provides Value for the Dollar,” “Commitment to Help” and “Helps Advise
on Business Issues.”

Clients refer to the firm as “forward-thinking” and report that
“Thompson Hine is the only firm asking how we are doing.” Thompson Hine
has also been named for 14 consecutive years, since the survey’s
inception, to the BTI Client Service A-Team, of which the BTI
Client Service 30
is a subset.

“Corporate counsel distinguish Thompson Hine again for superior client
service performance in our 15th annual general counsel survey.
Recognized for its leadership in innovation and client focus, Thompson
Hine has maintained high rankings on the BTI Client Service A-Team
for nine years in a row,” said BTI president Michael Rynowecer. “Clients
note Thompson Hine’s continuing focus on aligning the firm with their
changing needs and increasing expectations. Top legal decision-makers
see Thompson Hine’s efforts playing directly into their goals.”

Thompson Hine receives this recognition at a time when clients are
seeking significant changes in legal services. The firm has responded by
making noteworthy modifications to its service delivery model through
its innovative SmartPaTH® initiative, adding experienced
personnel, proprietary software and infrastructure to help the firm work
smarter to deliver efficient and managed processes, value-based pricing
and flexible staffing.

“Our priority at Thompson Hine is aligning our service delivery with our
clients’ business goals. We have invested in talent and proprietary
tools to deliver excellent legal service predictably, efficiently and
with transparency. We continue to enhance and develop innovative systems
and programs to manage and deliver our legal services so they yield
greater value to our clients and better solutions that support the
clients’ business objectives,” said Deborah Z. Read, Thompson Hine’s
managing partner.

The BTI Client Service 30 represents the cream of the crop of the
BTI Client Service A-Team
. BTI’s exclusive research reveals that
Fortune 1000 and other large clients nominated 322 core law firms for
superior client service this year – and a mere 30 distinguished
themselves as the absolute best, outperforming their peers by a factor
of five. BTI scores law firms solely on unprompted feedback from more
than 300 corporate counsel, using a client-driven ranking algorithm for
the importance and influence of each of 17 client service activities. In
the eyes of actual clients, Thompson Hine and other firms in the BTI
Client Service 30
have truly differentiated themselves as the best.

About Thompson Hine LLP. Thompson Hine LLP, a full-service
business law firm with approximately 400 lawyers in 7 offices, is ranked
among the top 4 U.S. firms for Value for the Dollar and Commitment to
Help and named a Top 5 firm for Client Service Excellence in independent
surveys of more than 300 in-house counsel. For 3 straight years,
Thompson Hine has distinguished itself in all areas of Service Delivery
Innovation and is one of only 5 firms noted in the BTI Brand Elite for
“making changes to improve the client experience.” The firm’s commitment
to innovation is embodied in Thompson Hine SmartPaTH® – a
smarter way to work – predictable, efficient and aligned with client
goals. Key components of SmartPaTH include Legal Project Management,
Value-Based Pricing, Flexible Staffing and Process Efficiency. For more
information, please visit


Thompson Hine LLP
Sheila Turner, 202-263-4132