CSC Launches First-Of-Its-Type, Full-Service Chronic Care Management Service in U.S. with Reliance ACO as First Adopter

Improves healthcare for nation’s chronically ill seniors using new
Centers for Medicare & Medicaid Services (CMS) Chronic Care Management
(CCM) program

(NYSE: CSC) announced today the launch of a full-service Chronic Care
Management (CCM) service, the first-of-its-type in the U.S., with
Reliance ACO as its first adopter. Building on a similar CSC service
launched last year in the United Kingdom, CSC’s CCM solution gives
healthcare providers a simple and efficient technology-based approach to
fully participate in the CMS CCM program, which focuses on improving the
quality of life for seniors with at least two chronic conditions. Watch
a brief video
on the new service.

“Our mission is to bring the very best to our providers,” said Dr.
Mohamed Siddique, president of Reliance
. “After a thorough evaluation across the market, we selected CSC
because it offers the only end-to-end CCM solution that delivers the
technology, logistical and patient engagement support for meeting 100
percent of CMS guidelines. It’s scalable to meet our physicians’ needs
and cost efficient as it doesn’t require a capital investment. We will
be recommending the CSC CCM solution to our member physicians.”

“This highly beneficial and scalable fee-based service aligns with the
goals of modern healthcare organizations, which are moving to
value-based models of care,” said Dr. Robert Wah,
CSC’s global chief medical officer. “CSC’s CCM solution allows
physicians more time to focus on the patient, improving patient outcomes
and enhancing communication between patients and their caregivers. It
also ensures that the care meets all of the CCM program requirements,
while employing advanced technology that makes it easy for physicians
and healthcare teams to bring the best care to our seniors.”

CSC partnered with industry leaders, Smartlink
Mobile Systems
, LLC of Cary, NC, and Generation
of Southfield, MI, to offer the nation’s first-of-its-type,
comprehensive CCM solution as-a-Service. CSC will leverage Smartlink’s
platform for CCM program management and electronic medical record (EMR)
agnostic coordination between providers and mobile patient communication
to deliver seamless collaboration with clinics as well as ensure
compliance with the program requirements. Giving providers a new
opportunity to provide more comprehensive care to patients with chronic
illnesses, the solution includes:

  • Patient outreach center;
  • Implementation of patient-centered care plans;
  • Care transition management;
  • Electronic collaboration and transmission of clinical documents,
    asynchronous communication and time tracking;
  • Dedicated medical assistants for each practice;
  • Behavioral engagement coaching;
  • Patient education;
  • Wellness training;
  • Community health;
  • Seamless integration and interoperability with EMRs; and
  • Enhanced mobile engagement with exception-based management.

“We are delighted to partner with CSC to help healthcare providers
transform their care delivery models in preparation for value-based
payments,” said Siu Tong, chief executive officer, Smartlink Mobile.
“With the multitude of downward reimbursement pressures that providers
are facing this year, the CCM program represents a tremendous
opportunity to impact both clinical and financial outcomes immediately.
CSC brings unparalleled global experience in care management and
quality-driven methodologies that will be an enormous asset to
healthcare organizations embarking on this journey.”

“CSC’s CCM solution is a natural extension of our innovative healthcare
technology solutions and services we’ve launched globally,” said Lisa Pettigrew,
CSC’s general manager, Americas Healthcare & Life Sciences. “It reflects
the investment CSC is making in comprehensive population health
enablement solutions and services to meet the rapidly evolving needs of
our healthcare clients and the industry overall.”

Background on CMS’s CCM Program

In January 2015, CMS established the CCM program to control costs and
provide seniors with better long-term care for chronic conditions. The
program incentivizes improved care for seniors with chronic illnesses
while building the infrastructure for value-based care. Under the
program, CMS reimburses the provision of non-face-to-face care to
seniors who have at least two conditions that are expected to last at
least 12 months, such as Alzheimer’s disease, cancer, diabetes and heart

About CSC

CSC is a global leader of next-generation IT services and solutions. As
one of the world’s largest health systems implementers, CSC provides
clients with the best-in-class solutions, services, partners and
products. Because new models of care need new models of IT, CSC provides
technology that helps healthcare organizations stay relevant in the
digital landscape. CSC’s established industry-first solutions include
Population Health Enablement, the first global model of its kind, and
its innovative Agile Health approach built on a next-generation
IT-as-a-Service foundation. Learn more at
or search #AgileHealth.

About Reliance ACO

Reliance ACO is a group of independent physicians in southeast Michigan
and is not affiliated with any one medical system. Reliance ACO works
with other providers to ensure quality health for individuals and their
families. Reliance ACO collaborates with many doctors, hospitals and
other health care providers that have decided to participate in
Accountable Care Organizations (ACOs), working together to provide
better, more coordinated healthcare.

here to subscribe to Mobile Alerts for CSC.


Americas Region
Heather Williams, 571-488-4513
Media Relations
Richard Adamonis, 862-228-3481
M&A and Investor Relations
Neil DeSilva, 703-641-3000