Dignity Health Launches Program Focused on Personalizing the Patient Experience for Mothers-to-Be

Leading Health System Engages Docent Health in Patient-Centered Care

SAN FRANCISCO & BOSTON–(BUSINESS WIRE)–#healthIT–Dignity Health has launched a new program focused on improving the
maternity experience for expectant parents by utilizing a combination of
technology and services from Docent Health. The new technology platform
will help navigate mothers-to-be through a personalized care experience.
Both companies announced today that Dignity Health is piloting the
programs at Marian Regional Medical Center and Chandler Regional Medical
Center, with plans to expand across the system.

As part of the new program, Docent Health has designed and is
orchestrating maternity “experience journeys.” A specially trained team
is staffed on-site at the hospital to interact with patients throughout
the course of their care. These “Docents” are aligned with clinical care
teams and cultivate relationships with patients by noting patient
preferences and concerns. This information is subsequently used to meet
the individual needs of the mother-to-be as well as to develop insights
to improve the experience for the broader patient population.

“We’re focused on caring for the whole person—mind, body, and spirit—and
on finding new ways to make the patient journey a better consumer
experience. This unique blend of technology and human connection will
improve the patient experience for mothers-to-be and their families,”
said Rich Roth, Chief Strategic Innovation Officer at Dignity Health.

Docent Health’s technology platform was designed to identify and track
specific patient information and preferences including medical history,
concerns, sentiment, care goals and social support systems. By
integrating this information into the patient journey, the technology
can dynamically suggest highly individualized outreach to address each
patient’s needs and concerns. Patient communication will include
education about prenatal classes, birthing plans, and help engaging and
educating family members during the pregnancy journey. Docent Health’s
services are tailored to each patient’s preferred communication channel
– digital, phone, or in-person interactions. Thus, every patient in the
program becomes more engaged in their own clinical journey, whether they
are a first-time parent or an experienced mother.

“This is a terrific opportunity for us to better serve the needs of
mothers-to-be in our community,” said Candice Monge, Chief Nurse
Executive Officer for Dignity Health’s Marian Regional Medical Center.
“The Docent Health platform will provide the tools needed to deliver a
consistent and personalized experience and to enable our team to focus
on excellent care.”

“Typically, patients have relationships with their doctors, not the
health system or hospital. With the transition to value-based care, the
industry is recognizing that customer retention and loyalty are critical
when it comes to delivering holistic, longitudinal treatments,” said
Paul Roscoe, CEO of Docent Health. “We are thrilled to be working with
Dignity Health. They’re both progressive and innovative, having long
recognized the importance of patient engagement and with a proven track
record in taking innovation and hardwiring it into clinical operations.”

About Dignity Health

Dignity Health, one of the nation’s largest health care systems, is a
22-state network of more than 9,000 physicians, 62,000 employees, and
400 care centers, including hospitals, urgent and occupational care,
imaging centers, home health, and primary care clinics. Headquartered in
San Francisco, Dignity Health is dedicated to providing compassionate,
high-quality, and affordable patient-centered care with special
attention to the poor and underserved. In FY16, Dignity Health provided
$2.2 billion in charitable care and services. For more information,
please visit our website at www.dignityhealth.org. You
can also follow us on Twitter and Facebook.

About Docent Health

Docent Health is a venture-backed healthcare experience technology and
services company focused on helping healthcare organizations transform
to embrace a truly consumer-centric approach to healthcare. The
company’s platform and services combine digital and human interactions
to guide customers on journeys tailored to their specific needs and
preferences. By utilizing Docent Health’s platform, health systems can
provide personalized, empathic experiences that support clinical care.
For more information, visit www.docenthealth.com
or follow us on Twitter
and LinkedIn.


Dignity Health
Aaron Murphy, 415-229-3331

Jennifer Haas, 978-697-3921