DISH First Major Pay-TV Provider to Offer Customer Service App in Spanish

  • ‘MyDISH’ App allows customers to pay bills, change programming
    packages, order pay-per-view, check tech appointment status and more
  • Language defaults to Spanish or English based on user’s phone settings
  • DishLATINO rolls out Spanish-language user interface for Hopper DVR,
    Joey and Wally boxes

ENGLEWOOD, Colo.–(BUSINESS WIRE)–Today, DISH announced that it is the first major pay-TV provider to
launch a Spanish-language customer service app, with easy access to a
variety of account-related services from a smartphone or tablet. The
announcement comes as DishLATINO also unveils a new Spanish-language
user interface for the Hopper DVR, Joey and Wally set-top boxes.

“With an estimated 71 percent of US Hispanics accessing the Internet via
smartphones, apps are a crucial part of the customer service
experience,” said Alfredo Rodriguez, vice president of DishLATINO. “With
MyDISH, customers can access the services they want, in the language
they prefer, without having to make a call.”

About the App

The MyDISH App will default to the language the user has selected in
their smartphone or tablet settings. For users whose phone settings are
set to Spanish, the app will automatically display content in Spanish.
The app puts users in control of such functions as paying bills,
enrolling in auto-pay, accessing account information, changing
programming package subscriptions, ordering pay-per-view or
video-on-demand, accessing My Tech with information about an upcoming
technician appointment and referring friends to DISH.

To help educate customers about the app, DishLATINO is launching a
series of ads featuring Eugenio Derbez, including the following video
featuring his wife, Alessandra Rosaldo: https://youtu.be/H1evYnnUGuk.

About the User Interface

The complete on-screen experience is now available in Spanish on a
Hopper, Joey or Wally set-top box. Once selected, functions such as the
menu, guide and search will all be displayed in Spanish.

“In addition to enjoying programming in both Spanish and English,
customers can control which of the two languages they use to search,
scroll and select shows,” said Rodriguez. “Today’s announcements are
part of our commitment to delivering the best entertainment and customer
service experience for our customers.”

To learn more about how DishLATINO is delivering the best English and
Spanish language TV entertainment experience, visit www.dishlatino.com.

About DishLATINO

DishLATINO is the market-leading suite of English and Spanish language
programming packages in the United States. It offers its customers more
than 40 Spanish-language news, entertainment, and sports channels in
combination with DISH’s broad English-language programming lineup of
more than 200 channels. DishLATINO customers can receive the Hopper, the
industry’s most awarded DVR, and take advantage of in-language customer
service as well as payment solutions including a no-term contract,
prepaid pay-TV option.

About DISH

DISH Network Corp. (NASDAQ:DISH), through its subsidiaries, provides
approximately 13.528 million pay-TV subscribers, as of March 31, 2017,
with the highest-quality programming and technology with the most
choices at the best value. DISH offers a high definition line-up with
more than 200 national HD channels, the most international channels and
award-winning HD and DVR technology. DISH Network Corporation is a
Fortune 200 company. Visit www.dish.com.

Contacts

DISH Network Corp.
Karen Modlin, 303-723-1850
karen.modlin@dish.com