Five Things Every Retailer Should Know About Parcel Lockers Ahead of the Holiday Season

Parcel lockers provide a free, convenient delivery and returns
process. Customers want a quick and efficient way to receive
their items. With parcel lockers on-site, they can do just that in three
simple steps. When an order is delivered and placed into a
parcel locker, the customer receives a notification via email or
SMS message with a one-time PIN code or QR code. The customer goes
to the parcel locker station and enters the code. The parcel
locker door opens and the customer can retrieve the order. Not
only is this system convenient for customers, but it allows a
complete chain of custody – an added security for retailers.

Parcel lockers can be placed inside or outside your store. Parcel
lockers can be placed inside a brick and mortar store or outside
the storefront to not only offer an additional delivery method to
customers, but to also increase in-store traffic. But it isn’t
just the retailers who are satisfied with more in-store foot
traffic, customers also enjoy the added benefit of walking through
the store to see what’s new. And with outdoor, weather-resistant
parcel lockers, customers can pick up their orders 24/7 for
instant customer
satisfaction and convenience.

Parcel lockers can be customized with your brand and a
configuration that works for you. Extend your branding to your
parcel lockers by incorporating your logo and color palette to
match the store’s interior and exterior appearance. This will not
only strengthen your brand, but will direct customers to the
parcel lockers. Retailers can also configure
the parcel locker station to include lockers in a variety of
sizes so every customer order will fit into this easy click and
collect system.

Parcel lockers reduce shipping costs. As final-mile
delivery costs continue to grow and customers expect fast, free
shipping, parcel lockers allow retailers to offer a free
final-mile delivery option to their customers. They also save
on shipping costs. Instead of shipping hundreds or thousands of
small orders to residences, retailers can use their own
transportation to ship bulk orders to the brick and mortar store
for placement into the parcel lockers.

Parcel lockers offer robust reporting capabilities. Parcel
lockers offer reports
and metrics on a number of key performance indicators,
including occupancy, turnover, pickup times, parcel size and more.
This enables retailers to determine their return on investment as
well as the need for additional parcel locker stations on site.