Health Partners Plans Awarded the NCQA Multicultural Health Care Distinction for Fourth Consecutive Year

Recognized for reducing barriers to care for diverse member

PHILADELPHIA–(BUSINESS WIRE)–Health Partners Plans (HPP) is now a four-time recipient of the National
Committee for Quality Assurance (NCQA) Multicultural Health Care
Distinction. NCQA is the nation’s most trusted independent source for
health care quality accreditation. Health Partners Plans’ continuous
receipt of this award for excellence dates back to 2011, when the
company became the first plan in the country to be recognized in this
way by the NCQA.

The Multicultural Health Care Distinction recognizes organizations that
understand and address health care disparities stemming from race,
ethnicity and language. To be considered for the NCQA distinction, HPP
had to meet a rigid set of five crucial standards and document how it
effectively meets the needs of its more than 274,000 diverse members.
These criteria require evidence-based activities that demonstrate
ongoing efforts to eliminate health disparities for members. NCQA
reviewed Health Partners Plans’ documentation and identified the company
as meeting compliance across all five standards.

“America continues to become a rich and diverse country with more
opportunities for health care organizations like HPP to become experts
at providing care that embraces and supports those differences,” said
William S. George, president and CEO of Health Partners Plans. “We look
forward to leading the industry in cultural competence, compassion and
understanding for all of our members.”

“Cultural competency is crucial to providing high quality health care,”
said NCQA President Margaret E. O’Kane. “Organizations achieving
Multicultural Health Care Distinction are leaders in closing the ethnic
and racial disparities gap, and NCQA commends them for their dedication.”

To help meet its members’ needs, HPP offers bilingual staff members the
opportunity to complete Bridging the Gap (BTG): Medical Interpreter
, a nationally recognized professional development program
that enables them to further build effectiveness and competency in their
field. HPP also offers members access to a network of providers who
speak 35 different languages and can translate reading materials into
Spanish and other languages upon request. In addition, HPP tracks and
analyzes comprehensive data on members’ health status by race, ethnicity
and language to identify disparities and implement programs to overcome

About National Committee for Quality Assurance (NCQA)

National Committee for Quality Assurance (NCQA) is a private, non-profit
organization dedicated to improving health care quality. NCQA accredits
and certifies a wide range of health care organizations and recognizes
clinicians in key clinical areas. NCQA’s HEDIS® is the most widely used
performance measurement tool in health care. NCQA’s Web site (
contains information to help consumers, employers and others make more
informed health care choices.

About Health Partners Plans

Nationally recognized for its innovations in managed care, Health
Partners Plans is among the top fifteen Medicaid plans in the country,
one of the highest-rated in Pennsylvania and receives strong ratings for
member and provider satisfaction according to the National Committee for
Quality Assurance’s (NCQA) Medicaid Health Insurance Plan Ratings
2016–2017. Health Partners Plans is a not-for-profit managed health care
organization serving more than 274,000 members in Southeastern
Pennsylvania and the Lehigh/Capital region. It provides a broad range of
health coverage options through Health Partners Medicare, Health
Partners (Medicaid) and KidzPartners (Children’s Health Insurance
Program) plans. Founded more than 30 years ago, Health Partners Plans is
one of the few hospital-owned health plans in the country. Learn more
about how Health Partners Plans is doing it right at,


Health Partners Plans (HPP)
Monet T. Irving, 267-385-3802