MetLife Releases Update on Environmental, Social and Governance Issues

Publishes Annual Corporate Responsibility Report – Global Impact

NEW YORK–(BUSINESS WIRE)–MetLife, Inc. (NYSE:MET) today announced the release of the company’s
latest corporate responsibility report, highlighting the positive impact
it makes on society while achieving its core business goals of managing
risk and meeting its long-term financial commitments.

The report, titled Global Impact, provides a progress update on
last year’s report and includes information on how the company performs
on multiple environmental, social and governance issues, including
social impact investments, customer service, product access, employee
programs, workplace diversity, environmental stewardship and
philanthropy.

“We are pleased to share some of the ways MetLife manages the business
to create value for our customers, employees and communities around the
world,” said Mike Zarcone, executive vice president and head of
Corporate Affairs. “MetLife has a nearly 150-year legacy of operating as
a responsible corporate citizen, and this report highlights how we
continue to live up to that high standard today.”

Some highlights from the report include:

Protecting the Environment:

  • Since 2005, MetLife has reduced energy consumption by 25 percent and
    indirect greenhouse gas emissions by 100 percent for its U.S. owned
    and managed office portfolio.
  • MetLife now holds equity stakes in 46 LEED certified properties, and
    100 percent of its owned and operated offices in the U.S. are ENERGY
    STAR certified.
  • More than 5,000 MetLife employees across 25 offices participated in
    Earth Week 2014 activities.
  • Since 2003, MetLife has invested $2.9 billion in renewable energy
    projects and now has ownership stakes in more than 25 wind and solar
    farms that produce enough clean energy to power 1 million homes.

Advancing Stability in Communities:

  • MetLife has more than $1.5 billion in community and affordable housing
    investments (2014 fair value) and provided more than $3.5 billion in
    agricultural loans originated to farmers and ranchers in 2014.
  • MetLife Foundation provided more than $27 million in financial
    inclusion grants in year two of its $200 million, five-year
    commitment. In addition, nearly $14 million was provided to community
    development, youth and education, civic and cultural engagement and
    other community initiatives.
  • More than 7,300 MetLife employees volunteered over 62,000 hours in
    communities across 23 countries in 2014.

Serving Customers:

  • MetLife served approximately 100 million customers from around the
    world in 2014 and provided financial products and services to 93 of
    the top 100 of Fortune 500® companies.
  • MetLife improved its customer service ratings scores (Net Promoter
    Scores®) by 33 percent.
  • The company invested $300 million in technology to improve the
    customer experience and business operations.

Global Impact has been prepared in accordance with the latest
guidelines published by the Global Reporting Initiative (GRI), the
nonprofit organization that sets the standard for sustainability
reporting. The GRI Guidelines provide a globally recognized framework
for companies to measure and communicate their environmental, economic,
social and governance performance. By using this framework, MetLife
joins thousands of companies around the world in quantifying the
benefits and impacts of its business activities.

To view Global Impact, please visit www.metlifeglobalimpact.com.

About MetLife

MetLife, Inc. (NYSE:MET), through its subsidiaries and affiliates
(“MetLife”), is one of the largest life insurance companies in the
world. Founded in 1868, MetLife is a global provider of life insurance,
annuities, employee benefits and asset management. Serving approximately
100 million customers, MetLife has operations in nearly 50 countries and
holds leading market positions in the United States, Japan, Latin
America, Asia, Europe and the Middle East. For more information, visit
www.metlife.com.

Contacts

MetLife, Inc.
Jon Richter, (212) 578-5370