Moxie Concierge Now Available on the IBM THINK Marketing

SAN BRUNO, Calif.–(BUSINESS WIRE)–#customerconversionsMoxie Software, Inc., a leader in digital customer engagement for
eCommerce, today announced the availability of Moxie Concierge on THINK
Marketing, a new one-stop destination for marketers to gain knowledge,
learn skills and ultimately drive a digital transformation within their
business. Moxie Concierge is used in retail, travel, high tech, and
financial services enterprises to increase customer conversions and
retention by intelligently engaging customers via self-service, chat and
email throughout the online customer journey.

Starting today, companies that want to ensure online business success
can create more meaningful and profitable customer interactions. Using
Moxie Concierge, a company can offer a concierge-like experience to
their customers, delivering the right information at the right time by
uniting three digital communication channels including 1) contextual
information that is presented at the right time (with no human resources
required), 2) assistance via live chat, and 3) email. The solution
provides a user-friendly business administration to iterate business
rules and insights that provide visibility into the performance of
the digital engagement channels.

Designed to help Chief Marketing Officers (CMO) and their teams build
proficiency and experience, THINK Marketing delivers news and thought
leadership content from the industry’s top marketing influencers and
news outlets. The news content links to learning materials,
demonstrations, and trials from a variety of vendors around topics such
as campaign management, digital marketing and analytics. Through these
assets, marketers can gain a deeper knowledge and, when ready, match
their needs with solutions from IBM and more than 60 marketing
technology companies from around the globe.

“Enterprises need to engage today’s mobile customers with the
information and assistance they need to get things done while on the
go,” said Nikhil Govindaraj, VP of Products for Moxie. “To do so,
companies must understand where customers are struggling and identify
where there is an opportunity to help and then engage the customer via
the most appropriate digital engagement channel. We’re excited that
Moxie Concierge is part of THINK Marketing, helping IBM clients interact
with and engage their customers.”

“Marketers face an overwhelming number of solutions and opinions on
what’s the right path to business success,” said Maria Winans, CMO, IBM
Commerce. “With THINK Marketing, IBM and partners such as Moxie will
deliver the education, opinions and solutions that help to drive this
digital marketing transformation.”

To learn more about Moxie Concierge, visit THINK
Marketing
now.

About Moxie

Moxie is changing the way ecommerce is done. Moxie anticipates what
customers want, connecting and engaging with them through the entire
digital journey, across devices. With Moxie Concierge, companies have
the ability to deliver the right information, via the right channel
(chat, email, knowledge or Web self-service), at the right time. More
than 600 of the world’s leading brands in financial services,
healthcare, high-tech, retail, travel and hospitality rely on Moxie to
build loyalty and drive customer conversion and revenue. To learn more,
please visit www.gomoxie.com.

Contacts

for Moxie Software, Inc.
Andrea Corry, 925-640-5482
andrea@topmindpr.com

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