Navy Federal Ranks No. 1 in Customer Experience for Full-Service Banking
VIENNA, Va.–(BUSINESS WIRE)–Navy
Federal Credit Union has been ranked No. 1 in the Full- Service
Banking category according to Forrester’s report, The US Customer
Experience Index, 2016. The annual CX Index™ survey measures the level
of success a brand has in delivering quality interactions that create
and sustain loyalty. The credit union was also recognized as Best in
Class for Customer Experience, marking its third time receiving the
recognition.
“The trust we’ve earned from our members is due to the level of member
service and commitment our employees have provided for over 80 years,”
said Cutler Dawson, President/CEO of Navy Federal. “Now we’re a best
place to work and the best place to bank.”
In the overall index, Navy Federal ranked No. 2 of 319 U.S. brands
across 17 industry categories from financial services to auto
manufacturers, hotels and airlines. For more information about
Forrester’s 2016 Customer Experience Index Report, click
here.
About Navy Federal Credit Union: Navy Federal Credit Union is a
2016 Fortune 100 Best Companies to Work For and the world’s
largest credit union with more than $77 billion in assets, 6 million
members, 287 branches, and a workforce of over 15,000 employees
worldwide. The credit union serves all Department of Defense and Coast
Guard Active Duty, civilian and contractor personnel and their families.
For additional information about Navy Federal, visit https://www.navyfederal.org.
Contacts
Navy Federal Credit Union
Jessica Jewell
Corporate
Communications
703-206-4847
Jessica_Jewell@navyfederal.org
or
Emily
Bigham
Corporate Communications
703-206-3061
Emily_Bigham@navyfederal.org
