SafeRide Health and Lyft Announce Partnership to Reduce Medical Appointment No-Shows

SANTA MONICA, Calif.–(BUSINESS WIRE)–Lyft and SafeRide Health have announced a new partnership to improve
access to care, simplify healthcare operations and reduce healthcare

When patients miss care their conditions worsen and become exponentially
more expensive to treat. Per the Journal of Community Health, 25
percent of low-income patient appointments are missed or rescheduled due
to a lack of transportation. As an example, a $40 Lyft ride can avoid
the deterioration in a patient’s condition that results in a $20,000
end-stage renal failure ER admission.

“Lyft and SafeRide deliver a single platform to manage a hospital’s
entire patient population,” says Gyre Renwick, Lyft’s head of healthcare
partnerships. “We empower patients, simplify hospital operations, and
reduce cost … this is a win for all.”

Last year alone ER admissions cost the U.S. $160 billion. Lyft and
SafeRide are solving this problem:

  • SafeRide Health is a digital health platform that enables providers to
    facilitate medically qualified (“NEMT”) transportation on behalf of
    patients, reducing no-shows by up to 50 percent. This network is
    critical for the 20 percent of the population that drives 80 percent
    of healthcare costs.
  • Lyft now brings a highly vetted national transportation network, at
    one-third the cost of medically qualified transport, to service over
    50 percent of all healthcare transportation.

Market response has been immediate. SafeRide’s partners include three of
the largest health systems in the U.S. SafeRide CEO Robbins Schrader
adds, “We’ve listened to our partners; simplified operations; and, as a
result, are transforming the patient experience. We are thrilled to
partner with Lyft.”

About SafeRide Health: SafeRide Health is a digital health
platform that improves access to care by delivering medically qualified
transport and Lyft. SafeRide Health simplifies health system operations,
improves patient outcomes, and reduces cost for some of the U.S.’s
leading healthcare systems. SafeRide’s network fulfills over 45,000
rides a week across Los Angeles, Seattle, Portland, St. Louis, the
broader Midwest, and the greater New York area. Learn more at

About Lyft: Lyft was founded in June 2012 by Logan Green and John
Zimmer to improve people’s lives with the world’s best transportation.
Lyft is the fastest-growing rideshare company in the U.S. and is
available in over 300 cities. Lyft is preferred by drivers and
passengers for its safe and friendly experience and its commitment to
effecting positive change for the future of our cities.


SafeRide Health
Ross Goldberg, 818-597-8453