Samsung Galaxy Note7 U.S. Voluntary Recall Update
Samsung Will Begin Note7 Exchanges Nationwide No Later Than September
21, 2016
RIDGEFIELD PARK, N.J.–(BUSINESS WIRE)–Samsung
Electronics America, Inc. today announced that over 500,000 new
Galaxy Note7 replacement devices have arrived in the U.S. and have been
shipped to carrier and retail stores. New Galaxy Note7 devices will be
available for exchange at retail locations nationwide tomorrow.
Software Update to Easily Identify New Galaxy Note7 Devices
Samsung also announced the rollout of a software update for new Note7
devices.
The software updates are being delivered in partnership with Carriers
and will display a green battery icon on the status bar found on the top
right hand of the screen. The green icon indicates that consumers have a
new Galaxy Note7 with an unaffected battery.
Samsung and the U.S. CPSC have and continue to urge all consumers of
Note7s sold prior to September 15 to power down their device. For those
not heeding that advice or are still not aware of the recall notice, a
software update will be pushed to all recalled devices. Once installed,
users will be prompted with a safety notice that urges owners to power
down and exchange their recalled device. The notice will appear every
time a user powers up or charges their device.
For details on the software update visit www.samsung.com/us/note7recall.
“Working hand in hand with the CPSC, we are delivering as promised and
moving quickly to educate consumers about the recall and make new Note7s
available,” says Tim Baxter, president of Samsung Electronics America.
“New devices will be in stores no later than tomorrow and we will
continue to take the necessary actions to ensure users are powering down
and immediately exchanging recalled devices.”
In conjunction with the CPSC, carriers and retailers, Samsung continues
to maximize its reach to Note7 owners through multiple touchpoints,
including direct communications, customer service, social media,
marketing and in-store communications.
Consumers are encouraged to visit http://samsung.com/us/note7recall
for carrier and retailer specific instructions on how and where to
exchange their Note7 device.
Galaxy Note7 Recall – Facts-at-a-glance:
1. 09/02/16: Samsung Announces Note7
battery cell issue and stop sale
2. 09/09/16: Samsung and CPSC issue “power down and stop use” guidance
3. 09/15/16 : CPSC
voluntary recall announced (insert hyperlink)
4. 09/15/16: Device Check (IMEI) identification program launched
a. Web portal (www.samsung.com/us/note7recall)
b. Dedicated toll-free number 1-844-365-6197
c. Samsung+ self-check function
5. 09/20/16: Firmware update released for new Galaxy Note7s and recalled
devices
6. 09/21/16: Over 500,000 new Note7 replacement devices available for
exchange
About Samsung Electronics America, Inc.
Headquartered in Ridgefield Park, N.J., Samsung Electronics America,
Inc. (SEA) is a recognized innovative leader in consumer electronics,
mobile devices and enterprise solutions. A wholly owned subsidiary of
Samsung Electronics Co. Ltd., SEA is pushing beyond the limits of
today’s technology and providing consumers and organizations with a
portfolio of groundbreaking products in appliances, home entertainment,
Internet of Things, mobile computing, smartphones, virtual reality,
wireless infrastructure and wearables, in addition to offering leading
content and services related to mobile payments, 360-degree VR video,
customer support and more. Samsung is a pioneering leader in smartphones
and HDTVs in the U.S. and one of America’s fastest growing home
appliance brands. To discover more about Samsung, please visit www.samsung.com.
For the latest Samsung news, please visit news.samsung.com/us and
follow us @SamsungNewsUS.
Contacts
Press:
Samsung Electronics America
Andrew Bowins
Vice
President, Corporate Reputation
a.bowins@sea.samsung.com
