Self-service for IT Service Management Sees High Growth in Higher Ed Market

TeamDynamix client portal usage grows by 200 percent in online
self-service usage in higher education campuses

COLUMBUS, Ohio–(BUSINESS WIRE)–At EDUCAUSE this week, TeamDynamix—an
education technology company used by colleges and universities to manage
their IT service desks in the cloud—reported a 200 percent surge in
online self-service usage across higher education campuses. TeamDynamix
gives colleges and universities an online portal to manage service
requests including IT ticketing, facilities management, HR processing,
and other mission-critical on campus services.

“Such a substantial increase in usage indicates that TeamDynamix is
meeting a critical need in IT management on campuses,” said C.J. Wimley,
CEO of TeamDynamix. “Colleges and universities are focused on a positive
student experience. TeamDynamix gives them a streamlined process to give
students the best IT support possible and this is important as the rate
of technology adoption increases each year.”

“Keeping up with this surge of new technology use can be daunting for
college administrators,” added Wimley. “Students don’t just want
immediate answers they fully expect it. This is why schools are
investing in self-service by rolling out easy to use, easy to navigate
portals for all campus services. This could be IT, Facilities, or even
HR. Our portal also allows administrators a way to easily see where the
needs are, then collaborate and communicate to meet those needs for
students and faculty.”

In a pulse
study
with 104 participants, TeamDynamix found that 89 percent of
the schools were still fulfilling the majority of their requests over
the phone. Self-service was only the predominant method in 11 percent of
the campuses.

See TeamDynamix in Booth 201 at EDUCAUSE.

Online media kit with images at: http://prez.ly/Vgv

About TeamDynamix

TeamDynamix cloud-based work management software gives service
organizations in higher education the ability to align, work together,
and simplify their work management processes. TeamDynamix transforms IT
from order taker to strategic innovator. Colleges and universities use
TeamDynamix project, portfolio and service management to simplify,
collaborate, and work. Learn more at teamdynamix.com,
@TDXBuzz
or on LinkedIn.

Contacts

For TeamDynamix
Jennifer Harrison, 916-716-0636
jennifer@JHarrisonPR.com