Sprint Relay Earns Top Honors for Customer Care and Speed of Service for Deaf Community from Cositics

Company is the only carrier to earn a perfect score in key customer
care category

OVERLAND PARK, Kan.–(BUSINESS WIRE)–Sprint (NYSE: S) announced today that it has earned top honors in
Customer Care and Speed in the 2016 Cositics Relay Performance IndexSM,
which measures customer experience based on a set of Key Performance
Indicators. Sprint Telecommunications Relay Services (TRS) enable
text-telephone (TTY) callers and hearing callers to communicate with one
another through trained Communication Assistants (CAs). Cositics
National Relay TTY Performance Index included several domestic TRS

“We are honored to be recognized by Cositics for our dedication to
Customer Care,” said Mike Elllis, Sprint’s Global Director –
Accessibility. “At Sprint, our team goes above and beyond each day to
create the best customer experience. We are proud to recruit and retain
some of the best talent in the relay industry, and these results are
clear proof of the drive and dedication of our staff in providing
exceptional service.”

In the Customer CareSM category, Sprint was the only provider
to earn a perfect score with 100% of evaluators rating the Sprint CAs as
engaged on their behalf and following correct call processing
procedures. The Customer Care category also measures an array of
specific CA behaviors that detract from the customer’s experience, such
as having to repeat information multiple times, rude or monotone CAs, or
incorrect procedures. Only with Sprint were no Customer Care detractors

Sprint received the highest scores for speed of processing calls
including quicker connections to the service, faster relaying of
conversations, and the most efficient total call length (i.e., session
time). Sprint was also the only provider in the index to achieve 100% of
CAs meeting or exceeding the FCC-mandated typing speed of 60 words per

Sprint also reported the fewest critical errors and was statistically
tied for “Best in Category” in several other areas such as passed calls,
average typing speed, typing accuracy, and spoken accuracy.

About Sprint:

Sprint (NYSE: S) is a communications services company that creates more
and better ways to connect its customers to the things they care about
most. Sprint served more than 59.4 million connections as of June 30,
2016 and is widely recognized for developing, engineering and deploying
innovative technologies, including the first wireless 4G service from a
national carrier in the United States; leading no-contract brands
including Virgin Mobile USA, Boost Mobile, and Assurance Wireless;
instant national and international push-to-talk capabilities; and a
global Tier 1 Internet backbone. Sprint has been named to the Dow Jones
Sustainability Index (DJSI) North America for the past five years. You
can learn more and visit Sprint at www.sprint.com
or www.facebook.com/sprint
and www.twitter.com/sprint.


Lisa Dimino, 913-258-3497