Synchrony Financial Launches CarCareONE Mobile App to Deliver Account Servicing, Store Locator Functionality, and Special Offers to Millions of Cardholders’ Smartphones

App Provides Additional Platform for 22,000+ Automotive Merchants to
Drive Awareness and Engagement

STAMFORD, Conn.–(BUSINESS WIRE)–Synchrony Financial (NYSE:SYF),
a premier consumer financial services company with more than 80 years of
retail heritage, announces the CarCareONESM mobile
application that allows CarCareONE’s millions of credit cardholders to
access account servicing, a location finder, and offers such as special
financing, on their smartphones. The free app, available in the App
Store and Google Play, connects CarCareONE’s millions of cardholders to
more than 22,000 automotive merchants via their smartphones. To see
participating partners, download the app or visit www.mysynchrony.com/automotive.


Through the CarCareONESM consumer financing program,
Synchrony Financial has been helping motorists get back on the road for
more than 20 years by making sure they have options to pay for needed
repairs, services, and parts. The CarCareONE mobile app provides an
integrated mobile solution that delivers convenience for customers and
value for automotive merchants. The app builds upon Synchrony
Financial’s existing mobile solutions for the entire credit lifecycle,
from acquisition to servicing and loyalty to payments.

“Our CarCareONE app offers a new platform for our automotive merchants
to engage with their customers wherever they are,” said Glenn Marino,
executive vice president & CEO of Synchrony Financial’s Payment
Solutions platform. “We know that financing is an important
consideration for drivers dealing with an unexpected repair or routine
maintenance, and this innovative app provides CarCareONE cardholders a
useful tool to manage their account, locate services for all their auto
maintenance needs, and find valuable offers from our network of
retailers and service shops across the country.”

Synchrony Financial’s fourth annual Major
Purchase Consumer Study
found that in the automotive sector, 76%
of respondents surveyed agree that financing makes large purchases more
affordable. Combined with the rapid growth in mobile shopping – almost
50% of U.S. consumers report using their mobile phone for shopping
activities1 – the CarCareONE app will be popular with both
customers and merchants.

The CarCareONE application is the result of Synchrony Financial’s
strategic partnership with mobile developer GPShopper, which was
announced earlier this year. This is also one of the first native mobile
applications launched by Synchrony Financial, meaning it is installed
directly onto a mobile device, delivering optimal performance and taking
advantage of device features like GPS and ‘tap to call’ to offer a
seamless user experience and enhanced functionality. The app allows
users to find the automotive merchants closest to their location –
extremely helpful in the case of an emergency maintenance issue – or
they can type in an address or zip code to find a merchant. The mobile
account servicing in the CarCareONE app, which allows users to check
their balances, view recent transactions and make payments, is easy to
use, with the same look and feel of the existing CarCareONE mobile and
online sites and the same log-in credentials.

“The modern consumer is always on the go, using their smartphone as an
essential tool in managing their daily lives,” said Alex Muller, CEO of
GPShopper. “By mobilizing the CarCareONE experience Synchrony is not
only showing retail innovation, but an understanding of the importance
of mobile applications in providing utility and value in the customer
journey.”

Learn more about Synchrony Financial’s digital innovation at Money
20/20
, October 25-28, 2015 in Las Vegas, NV. Visit us at Booth #2114
to see how we engage the digital customer and our CEO, Margaret Keane,
will moderate a panel discussion on “The
Retail Engagement Journey: Mobile, Local & Personalized
.”

About Synchrony Financial

Synchrony Financial (NYSE: SYF)
is one of the nation’s premier consumer financial services companies.
Our roots in consumer finance trace back to 1932, and today we are the
largest provider of private label credit cards in the United States
based on purchase volume and receivables*. We provide a range of credit
products through programs we have established with a diverse group of
national and regional retailers, local merchants, manufacturers, buying
groups, industry associations and healthcare service providers to help
generate growth for our partners and offer financial flexibility to our
customers. Through our partners’ over 300,000 locations across the
United States and Canada, and their websites and mobile applications, we
offer our customers a variety of credit products to finance the purchase
of goods and services. Synchrony Financial (formerly GE Capital Retail
Finance) offers private label and co-branded Dual Card™ credit cards,
promotional financing and installment lending, loyalty programs and
FDIC-insured savings products through Synchrony Bank. More information
can be found at www.synchronyfinancial.com,
facebook.com/SynchronyFinancial
and twitter.com/SYFNews.

*Source: The Nilson Report (April, 2015, Issue # 1062) – based on 2014
data.

About GPShopper®

GPShopper is the leading integrated mobile platform with retail clients,
spanning apparel, cosmetics, appliances and electronics, and many other
segments. GPShopper’s solutions empower retailers to garner customer
engagement and loyalty by bridging the online and in-store shopping
experience with the use of mobile technologies. GPShopper’s apps and
mobile platform have been recognized as best-in-class by retail and
technology leaders, winning awards from the National Retail Foundation
(NRF), Direct Marketing Association (DMA), eTail, AT&T and Intel for
excellence in mobile innovation. Forbes named GPShopper one of “Ten
Companies Disrupting Their Industries with Technology in 2014”. More
information can be found at www.gpshopper.com,
twitter.com/GPShopper
or LinkedIn.com/company/gpshopper.

©2015 Synchrony Bank/Synchrony Financial, All rights reserved.

1 Synchrony Financial Insights Study, March 2015

Contacts

For Synchrony Financial
(855) 791-8007
media.relations@synchronyfinancial.com