DUBLIN–(BUSINESS WIRE)–Research and Markets has announced the addition of the “Click
and Collect in the UK” report to their offering.
The Click and Collect in the UK report offers a comprehensive insight
into online fulfillment in the UK, analyzing the market, the major
players, the main trends, and consumer attitudes. It also provides
forecasts to 2021.
Click and collect is forecast to grow by 64% between 2016 and 2021,
driven by the clothing and footwear sector (growth of 85%) as
increasingly time-poor consumers are looking to reduce time spent
Although a relatively small part of overall category expenditure, click
and collect spending in furniture and floor coverings will grow
significantly between 2016 and 2021 with an increase of 271.8% making it
by far the fastest-growing category.
– Those aged between 35-44 have the highest penetration in click and
collect purchases; often recent homeowners, these consumers are highly
influenced by stylish online platforms that help to visualize home style
– The usage share for laptops and desktops has declined from the
previous year while click and collect products purchased via a mobile
saw an increase, to reach 14.4%. This reflects retailers’ investment in
mobile apps and optimizing websites.
– 43.7% of consumers have used click and collect in order to avoid
delivery charges, as home delivery proves to be too costly for
consumers, particularly for low-value items. Retailers wanting to avoid
fulfillment charges have opted to add a minimum spend threshold to their
free click and collect service to make it more profitable.
– With congested shops and long queues reducing consumers’ shopping
experience, many consumers opt for click and collect to reduce time
spent in stores – and 34.7% of male click and collect shoppers opted to
use this service for that reason.
Key Topics Covered:
1. The hot issues
2. What people buy
3. Shopper Journey
4. Why people shop
5. Retailer performance (incl. in depth analysis of Marks and Spencer,
Argos and Next)
– John Lewis
– Marks and Spencer
– New Look
– Sports Direct
For more information about this report visit http://www.researchandmarkets.com/research/bxz73f/click_and_collect.
Research and Markets
Laura Wood, Senior Manager
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