‘Health navigators’ guide people with serious health challenges
between doctor’s appointments, other care visits
MINNETONKA, Minn.–(BUSINESS WIRE)–UnitedHealthcare, the market leader in Medicare1, today
introduced Navigate4Me, a program that offers people enrolled in
UnitedHealthcare Medicare Advantage plans personalized concierge
services – and in some cases even a single point of contact – to support
and guide them through the complexities of the health care system.
The program features health navigators – nurses or highly trained
customer service advocates – who help address and resolve people’s
health care and customer service questions. The tailored experience
ranges from creating a personalized care plan, coordinating care and
resolving claims issues to addressing social support needs such as
transportation or housing.
People facing some of the most complex health issues, including
diabetes, congestive heart failure or multiple chronic conditions are
connected with a single point of contact – an assigned health navigator
who can quickly become a familiar and consistent partner for people
enrolled in the program.
Health navigators contact eligible plan participants and introduce
themselves as their dedicated point of contact. They can also support
their caregivers and make them an integral part of the member experience
– from answering questions to advocating for care and social support.
In 2018, UnitedHealthcare will expand Navigate4Me to serve Medicare
Advantage plan participants who experience sudden health events such as
serious injuries or new diagnoses.
“People receive needed care when they’re at the doctor’s office or
inside a clinic or hospital, but they often lack the support,
coordination and guidance they need in navigating the system,” said
Brian Thompson, CEO of UnitedHealthcare Medicare & Retirement. “With
Navigate4Me, our health navigators step into those moments of
vulnerability and uncertainty to provide personal, compassionate
guidance to the people we serve – a one-stop shop when they need it
Navigate4Me is part of UnitedHealthcare’s focus on integrating human
support with data from real-time sources, such as digital medical
technology, and historical sources, like claims data, to help make the
complex health care system simple for plan participants, and improve and
personalize how people navigate the health care system.
“Navigate4Me is about walking side by side with the people we serve, and
those closest to them, to help anticipate, understand and address their
health care needs – one person at a time,” said Thompson.
UnitedHealthcare, which exclusively offers AARP-branded Medicare plans,
serves more than 4.3 million people in Medicare Advantage, 4.9 million
people through its portfolio of Part D prescription drug plans, and 4.4
million beneficiaries through its Medicare supplement plans.
Altogether, UnitedHealthcare serves one in five Medicare beneficiaries
is dedicated to helping people nationwide live healthier lives by
simplifying the health care experience, meeting consumer health and
wellness needs, and sustaining trusted relationships with care
providers. The company offers the full spectrum of health benefit
programs for individuals, employers, military service members, retirees
and their families, and Medicare and Medicaid beneficiaries, and
contracts directly with 1 million physicians and care professionals, and
6,000 hospitals and other care facilities nationwide. UnitedHealthcare
is one of the businesses of UnitedHealth Group (NYSE: UNH), a
diversified Fortune 50 health and well-being company. For more
information, visit UnitedHealthcare at www.uhc.com
or follow @UHC on Twitter.
Plans are insured through UnitedHealthcare Insurance Company or one of
its affiliated companies. For Medicare Advantage and Prescription Drug
Plans: A Medicare Advantage organization with a Medicare contract and a
Medicare-approved Part D sponsor. Enrollment in these plans depends on
the plan’s contract renewal with Medicare. UnitedHealthcare Insurance
Company pays royalty fees to AARP for the use of its intellectual
property. These fees are used for the general purposes of AARP. You do
not need to be an AARP member to enroll in a Medicare Advantage or
Prescription Drug Plan. AARP and its affiliates are not insurers. AARP
encourages you to consider your needs when selecting products and does
not make specific product recommendations for individuals.
Navigate4Me by UnitedHealthcare is not available in all plans.
1 CMS Data, August 2017, and NAIC statutory filings, December
2 UnitedHealthcare internal data (unique lives only), 2017.
Matt Burns, 518-423-5907