Wells Fargos mobile assistance hubs in the New York and New Jersey areas will be available to customers through the end of the week. The hubs will be open for six days beginning Dec. 17 to provide face-to-face assistance for customers who have been impacted by Hurricane Sandy. These hubs will be staffed with specialists that are trained to assist customers with processing insurance checks or discussing payment assistance options.
We want to continue helping our customers with the recovery process and feel its important that we extend our stay to provide the on-site assistance needed to help our customers rebuild, says Mary Coffin, head of Mortgage Servicing.
The customer assistance hubs are located in the following areas:
|1001 Fischer Blvd., Toms River, N.J. 08753||Dec. 17 Dec. 22, 2012|
|210 South Wellwood Ave., Lindenhurst, N.Y. 11757||Dec. 17 Dec. 22, 2012|
|300 Father Capodanno Blvd., Staten Island, N.Y. 10305||Dec. 17 Dec. 22, 2012|
Hours of Operation: Monday -Friday 10 a.m. to 7 p.m., EST and Saturday from 10 a.m. to 2 p.m., EST.
Customers can make an appointment at one of the hub locations by calling (800) 405-8067 or by visiting our website at www.wellsfargo.com/care. Walk-in customers are also welcome.
If customers are unable to visit one of the hubs or need assistance after Dec. 22, Wells Fargo also provides housing recovery assistance by phone, online and at its local bank stores:
- Wells Fargo Disaster Hotline, (888) 818-9147, Monday through Friday from 7 a.m. to 11 p.m. EST, and Saturday from 9 a.m. to 3 p.m. EST.
- Online at Get Help with Disaster Recovery at the www.wellsfargo.com website.
- Local bank stores where team members can assist with check endorsements. For the nearest Wells Fargo bank location, please go to www.wellsfargo.com/locator.
About Wells Fargo
Based in Des Moines, Iowa, Wells Fargo Home Mortgage is the nations leading mortgage lender and services one of every six mortgage loans in the nation. A division of Wells Fargo Bank, N.A., it has a national presence in mortgage stores and banking stores, and also serves the home financing needs of customers nationwide through its call centers, Internet presence and third-party production channels. Wells Fargo Bank, N.A. is an equal housing lender.
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.4 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, the Internet (wellsfargo.com), and has offices in more than 35 countries to support the banks customers who conduct business in the global economy. With more than 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on Fortunes 2012 rankings of Americas largest corporations. Wells Fargos vision is to satisfy all our customers financial needs and help them succeed financially.