New Tracking Software Improves Veterinary Clinics’ Offerings During Cremation Process at Pet Heaven, a Miami Pet Memorial Center

Operational system prevents common human errors in pet loss industry

MIAMI–(BUSINESS WIRE)–Pet Heaven Memorial Park and Crematory (Pet Heaven), a Miami pet
memorial services company owned by The
Pet Loss Center
, announced the launch of Trusted Journey, a
proprietary web-based software and operational tracking system designed
to provide a sophisticated level of crematory service for veterinary

Trusted Journey provides a secure chain of custody, real-time status
updates to clinics and gives pet owners peace of mind in knowing that
their pet’s remains are being returned to them. Trusted Journey also
equips the Pet Heaven team with a secure and transparent means to
prevent routing errors and improve service times.

“Our goal is to improve the overall experience for our veterinary
partners, and our Trusted Journey software is one of the ways we do
this,” said Nick Padlo, CEO and co-founder of The Pet Loss Center. “We
believe that the better pet parents are treated in this difficult time,
the higher they will regard the veterinary clinic in the future and the
better they can deal with their own personal grief.”

Most pet crematories use antiquated tracking methods like manual
tracking, which are prone to human error including misinterpreted
handwriting or improper dispatching. Trusted Journey allows veterinary
clinics to offer a much higher quality service to their customers as
well as improve operational efficiency in the ordering and tracking
process. By developing a seamless digital system, Pet Heaven is
drastically improving reliability and providing internal checks and
balances throughout the process.

“Vets in our markets tell us that Trusted Journey is just what they
needed to make a difficult in-office experience a little easier,” said
Coleen Ellis, Pet Loss Pioneer and co-founder of The Pet Loss Center.
“Losing a pet is tough, especially with so much uncertainty around
end-of-life care for pets. Trusted Journey keeps this process
transparent. It’s valuable in helping veterinarian clients know that the
pet is in the hands of professionals that take the responsibility of pet
death care seriously.”

Trusted Journey is also available for The Pet Loss Center’s veterinary
partners in the Dallas, Austin, San Antonio and San Marcos markets. The
Pet Loss Center also recently acquired Floriday
Pet Cremation
in Melbourne, Florida. By expanding its services from
Miami into northern Florida, The Pet Loss Center can better serve its
veterinary partners and pet parents in the Florida market.

All of The Pet Loss Center locations provide Pet Loss and Grief
Companioning classes and certification for grief counseling to equip
vets with the training and tools to address pet loss within their
veterinary clinic. In addition, The Pet Loss Centers offer personal
counseling for vets and animal shelter employees who often experience
many pet losses over the course of their careers, resulting in
“caregiver burnout.”

About Pet Heaven Memorial Park and Crematory

Pet Heaven Memorial Park and Crematory (Pet Heaven) was established in
1968 as a final resting place for thousands of beloved pet companions.
Located at 10901 West Flagler Street in Miami, Florida, Pet Heaven has
been recognized as one of the leading pet cemeteries and crematories in
the United States. Pet Heaven is open Monday through Friday from 9 a.m.
to 4 p.m. and Saturday 9 a.m. to 12 p.m. For 24/7 emergency services,
pet parents and veterinary clinics can call the Miami center at (305)
223-6515. In 2015, Pet Heaven became a facility under The Pet Loss
Center brand. Founded in 2015, The Pet Loss Center offers pet memorial
services including cremation, memorialization, ritual options and pet
grief support to pet parents and veterinary clinics at their locations
in Dallas and Austin, Texas.

To learn more about Pet Heaven visit


Red Fan Communications
Emma Chase, 512-551-9253
c: 512-917-4319