The Power is Yours: ComEd Adds Preference Center to Give Customers More Control Over Communications

04 Dic 2015, 00:00 AM CST

Personalized Service Tool Lets Customers Get Information the Way
They Want It

CHICAGO–(BUSINESS WIRE)–ComEd today announced it has launched a new customer Preference Center
that gives its customers the option to choose how they would like to
receive communications from ComEd. The Preference Center, along with
ComEd’s suite of customer self-service tools, was developed based on
direct feedback from customers and is a part of the utility’s efforts to
offer customers a premier experience.

The new Preference Center offers small business and residential
customers the ability to receive personalized alerts and notifications
for power outages and timing for power restorations, billing and payment
information, electricity usage updates, and applicable energy saving
tips. Customers can select to receive this information from a variety of
communications channels including emails, texts, phone calls, or mobile
app notifications.

“Our goal is to give our customers more control and choices to manage
their ComEd accounts, while providing personalized service that makes
their lives easier,” said Val Jensen, senior vice president of Customer
Operations, ComEd. “The new Preference Center is another way ComEd is
delivering on the promise to better serve our customers by providing
them with convenient options to stay connected and get the information
they want in the manner they choose to receive it.”

The Preference Center is the latest enhancement made to ComEd’s suite of
customer service tools. Earlier this year, the utility eliminated the
$2.50 processing charge for using electronic checks (eChecks), and also
provided customers with the option to securely store their payment
accounts in their virtual wallet for future use. In addition, customers
enrolled in ComEd’s Paperless Billing program can receive their bill
directly from ComEd.com,
a feature that was previously available only through a third party
website.

“Over the last year ComEd has made a number of advancements updating
technology and making it easier for our customers to do business with
us,” said Jensen.

The utility’s customer service tools are at the forefront of technology
and enhancements available in the energy industry. Using direct customer
input from crowdsourcing, last year ComEd redesigned its residential
customer bill, which was recently recognized by PowerGrid
International’s Customer Engagement Project of the Year Award. In
addition, ComEd’s smart phone app achieved more than 2 million mobile
transactions and was recognized as an industry best practice by J.D.
Power.

To access the Preference Center and set preferences, customers should
sign-in to their accounts via the ComEd.com
website, mobile site or mobile app and access the “My Reports and
Alerts” section, found at www.comed.com/alerts.

For more bill payment options, or to enroll in Paperless Billing,
customers can visit ComEd.com
or download the ComEd mobile app on their Android or Apple smartphone.

Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon
Corporation (NYSE: EXC), the nation’s leading competitive energy
provider, with approximately 7.8 million customers. ComEd provides
service to approximately 3.8 million customers across northern Illinois,
or 70 percent of the state’s population. For more information
visit ComEd.com,
and connect with the company on Facebook,
Twitter
and YouTube.