Leading customer engagement technology helps The Prince’s Trust to
engage with young people and help them achieve their goals
LONDON–(BUSINESS WIRE)–#customerengagement–Thunderhead, the leader in enterprise technology for customer
engagement, today announced that it is working with The Prince’s Trust
to help it use digital technology more effectively to engage with their
service users and assist them in achieving their goals. Founded in 1976
and in its 41st year, The Prince’s Trust is the UK’s leading
youth charity that helps 13 to 30 year-olds who are unemployed or
struggling at school to transform their lives. Thunderhead’s ONE
Engagement Hub is a cloud-based omnichannel engagement platform that
enables organizations across all industry sectors to leverage user
insight and journey behavior to drive conversation-led engagement,
building stronger and more valuable relationships with their customers
The Prince’s Trust will use the ONE technology to engage with young
people, guiding their journeys across different devices and touchpoints
and helping them move toward achieving their goals.
“Thunderhead’s ONE Engagement Hub solution allows The Trust to
strengthen the relationships we have with the young people that come to
us for help,” commented David Ivell, Chief Information Officer, The
Prince’s Trust. “We are continually looking for ways to improve the way
we engage with our service users and help them achieve their goals. With
ONE, we can drive more appropriate, tailored and relevant placements to
the individual, in-line with their skills and preferences.”
Glen Manchester, Thunderhead CEO and founder and Trust Enterprise
Fellow, noted, “In 2016, The Prince’s Trust helped 59,000 young people
to turn their lives around. Digital technology plays a vital role in
engaging with young people and understanding their individual journeys
and needs. Being able to do this at scale is critical, and we’re very
proud to offer our ONE technology to support the service user community
and the work of The Trust.”
About The Prince’s Trust
Youth charity The Prince’s Trust helps disadvantaged young people to get
their lives on track. Founded by HRH The Prince of Wales in 1976, this
year it is celebrating 40 years of supporting 13 to 30 year-olds who are
unemployed and those struggling at school and at risk of exclusion.
Many of the young people helped by The Prince’s Trust are in or leaving
care, facing issues such as homelessness or mental health problems, or
they have been in trouble with the law. The Trust’s programmes give
vulnerable young people the practical and financial support needed to
stabilize their lives, helping develop self-esteem and skills for work.
Three in four young people supported by The Prince’s Trust move into
work, education or training.
The Prince’s Trust has supported 825,000 young people in the last 40
years and this year it will support over 100 more each day.
Further information about The Prince’s Trust is available at princes-trust.org.uk
or on 0800 842 842.
Customers don’t talk to you because they like you, they talk to you
because they need something; they need it now and on the platform that
At Thunderhead we join up web, mobile, high street and contact center
customer experiences, connecting them with your existing CRM system
giving you a multi-dimensional view of your customers.
Our intuitive ONE Engagement Hub allows you to act on the right customer
need at the right time. For the first time, customer relationships can
be effectively managed at scale.
Now you can interact with customers as individuals. Effortless
engagement just got personal.
For more information about Thunderhead visit www.thunderhead.com.
GingerMay PR for Thunderhead
203 642 1124