Guthrie Wins Spok Innovation Award for Unique Approach to Patient Satisfaction
SPRINGFIELD, Va.–(BUSINESS WIRE)–Spok, Inc. announced today that Guthrie, an integrated health system
based in north central Pennsylvania and south central New York, is the
winner of the 2015 Spok Innovation Award for creatively using Spok®
solutions to improve patient satisfaction.
Guthrie was selected as this year’s Spok Innovation Award winner for the
inventive way it is delivering periodic updates to patients’ families
during lengthy surgical procedures. Family members at Guthrie Robert
Packer Hospital in Sayre, Pa. are given a tablet loaded with the Spok
Mobile® secure texting app in the waiting room, and Guthrie’s
operating room nurses send them timely updates about the patient’s care
and progress. Nurses launch these messages from any computer in the
hospital via Guthrie’s Spok web directory, which delivers messages to a
variety of endpoints, such as pagers, wireless IP phones, smartphones,
and in this case, tablets.
“Guthrie’s Surgical Services team came to me for help with improving
their patient satisfaction scores, emphasizing family communication as a
primary focus,” said Tonya Barnett in the telecommunications department
at Guthrie Robert Packer Hospital. “We’ve had very positive feedback
from patients and their families, as they can easily look back at past
messages and have the information and timestamps they need to pass along
to other family and friends.”
The tablets are also loaded with news, games, and social media apps to
pass the time while families wait for news about their loved one. Nurses
can also let families know when it’s a good time to step out for a walk
or to get a bite to eat, which helps them manage their time and ease
anxiety. The feedback from patients and their families has been so
positive for Guthrie Surgical Services that the health system is
currently looking to roll the program out to other areas of the hospital.
Barnett accepted the award on behalf of Guthrie during the opening
session at Connect 15, Spok’s annual conference, held this week in
Nashville, Tenn. Nominations for the 2015 Spok Innovation Award were
open to all Spok customers, and the winner was selected by Spok’s
Strategic Advisory Council.
“It’s difficult to be in a waiting room and wonder how a friend or loved
one is doing during a surgical procedure,” said Hemant Goel, president
of Spok. “We commend Guthrie for their creative approach to bridging the
information sharing between the operating room and the waiting room to
keep patients’ families informed of the care their loved one is
receiving.”
About Guthrie
Guthrie is a non-profit integrated health
system located in north central Pennsylvania and Upstate New York,
serving patients from an 11-county service area. Guthrie is comprised of
a research institute, home care/hospice, hospitals in Sayre, Pa.,
Corning, N.Y., Towanda, Pa., and Troy, Pa., as well as a multi-specialty
group practice of more than 290 physicians and 175 mid-level providers
in a regional office network encompassing sub-specialty and primary care
sites in 23 communities throughout Pennsylvania and New York. Guthrie
offers a wide range of services and programs designed to enhance the
health and well-being of those it serves.
About Spok
Spok, Inc., a wholly owned subsidiary of Spok
Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is
proud to be a leader in critical communications for healthcare,
government, public safety, and other industries. We deliver smart,
reliable solutions to help protect the health, well-being, and safety of
people around the globe. Organizations worldwide rely on Spok for
workflow improvement, secure texting, paging services, contact center
optimization, and public safety response. When communications matter,
Spok delivers. Visit us at spok.com or
find us on Twitter @Spoktweets.
Spok is a trademark of Spok Holdings, Inc. Spok Mobile is a trademark of
Spok, Inc.
Contacts
Spok, Inc.
Jill Asby, +1 952-230-5363
jill.asby@spok.com
