DISH Assisting Customers and Communities in Puerto Rico and U.S. Virgin Islands

  • Works to ensure customers not charged for time without service
  • Deploys disaster relief services through corporate social
    responsibility program, DISH Cares

GUAYNABO, Puerto Rico–(BUSINESS WIRE)–Following the worst hurricane to hit Puerto Rico and the U.S. Virgin
Islands in nearly a century, DISH is responding to serve customers and
communities impacted by the storm.

“The damage from Hurricane Maria has been unimaginable, and we want to
make it clear to our customers that they will not be charged for service
they can’t receive during this time,” said Reynaldo Pagani, General
Manager of DISH Puerto Rico. “Right now, our top priority is ensuring
our customers, employees and retail partners are safe and cared for,
while helping deliver satellite internet to crucial relief sites.”

Given the magnitude of destruction following Hurricane Maria and the
widespread lack of power, DISH is temporarily pausing television service
for affected customers in Puerto Rico and the U.S. Virgin Islands. This
ensures that customers will not be charged for TV service that they
cannot receive.

If a customer would like to prevent their service from being paused, or
if they want to resume their TV service before DISH lifts the temporary
pause, customers can call DISH at 1-888-213-5727 for support in Spanish
or English, or they can email connect@dish.com.
Customers in Puerto Rico and the U.S. Virgin Islands are eligible for
credits for time without service, and can discuss their specific
situation with a customer service representative. DISH will provide free
repair or replacement of satellite dishes and other related equipment
damaged by the storm. Technicians will restore and install DISH services
as neighborhoods are declared safe and power becomes available.

“As we support our customers, DISH Cares, our corporate social
responsibility program, is assisting in recovery efforts with crucial
communication tools serving the broader community,” added Pagani.
“Together with our partners, we’ve set up multiple satellite internet
connections including at a hospital, a fire house and a mobile command
center for first responders.”

DISH Cares, in partnership with Information Technology Disaster Resource
Center (ITDRC), is working to provide satellite broadband in the hardest
hit areas. ITDRC is currently operating directly out of DISH’s Puerto
Rico office, and so far, the teams have installed HughesNet (a DISH
internet partner) at a hospital in Cataño, a fire department in Moca, a
school in Ponce, and a mobile command center in Utuado.

Since 2015, together with ITDRC, DISH Cares has donated more than
245,000 hours of internet and television services to disaster relief
efforts, including most recently to areas in Texas and Florida impacted
by Hurricanes Harvey and Irma.

About DISH

DISH Network Corp. (NASDAQ:DISH), through its subsidiaries, provides
approximately 13.332 million pay-TV subscribers, as of June 30, 2017,
with the highest-quality programming and technology with the most
choices at the best value. DISH offers a high definition line-up with
more than 200 national HD channels, the most international channels and
award-winning HD and DVR technology. DISH Network Corporation is a
Fortune 200 company. Visit www.dish.com.

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Contacts

DISH Network Corp.
Kristin Goett, 303-723-3207
Kristin.Goett@dish.com
@DISHNews