PetSmart Announces Same-Day Delivery Success with Google Express, Expands with Overnight Service in Chicago and Midwest Market
PHOENIX–(BUSINESS WIRE)–In partnership with Google Express, PetSmart®, the largest specialty pet
retailer of services and solutions for the lifetime needs of pets, has
been serving the on-demand delivery needs of pet parents for nearly a
year with its same-day service in six cities across the nation, serving
thousands of store-to-door customer deliveries per week in San
Francisco, Los Angeles, New York, Boston, Chicago and D.C. Today, the
two companies announce that they are expanding with overnight service in
Chicagoland and a five-state Midwest region (120-mile radius from
Chicago) in Illinois, Indiana, Wisconsin, Michigan and Ohio serving 25
million people.
“Our same-day and overnight services, combined with the buy online
in-store pickup option made available at all PetSmart stores nationwide
in the fall of 2014, offer delivery options for pet parents when and
where they want to shop for their various pet food and related
pet-supply needs,” said Eran Cohen, executive vice president of customer
experience, PetSmart, Inc. “Our on-demand store-to-door delivery gives
pet parents the comfort that PetSmart can deliver on their immediate
needs to keep their beloved pets happy and healthy – even at a moment’s
notice.”
For both same-day and overnight service options, shoppers can purchase
items for store-to-door delivery via the PetSmart-branded store on the
Google Express website or the Google Express mobile apps for Android and
iOS. Nearly all items available in PetSmart stores can be purchased and
delivered through both services, giving pet parents expanded delivery
options to meet their more immediate needs.
Google Express membership is $95/year with benefits including unlimited
free delivery on eligible orders and the ability to share the membership
with a household member. Non-members can also enjoy Google Express
benefits by paying a $4.99 per store-to-door delivery fee on orders
totaling $15 or more per store with a $3 small-order fee for orders
under $15.
Google Express brings the speed of the web to shopping by helping people
shop their favorite stores online — in a single place. When customers
can’t make it into their local PetSmart store, the same-day and
overnight services makes it easy for customers to order the items they
need via mobile or desktop devices with on-demand delivery directly to
their homes.
About PetSmart®
PetSmart, Inc. is the largest specialty pet retailer of services and
solutions for the lifetime needs of pets. At PetSmart, we believe pets
make us better people. That’s why we create more moments for people to
be inspired by pets. This mission impacts everything we do for our
customers, the way we support our associates, and how we give back to
our communities. We employ approximately 53,000 associates, operate
approximately 1,404 pet stores in the United States, Canada and Puerto
Rico and approximately 202 in-store PetSmart® PetsHotel® dog and cat
boarding facilities. PetSmart provides a broad range of competitively
priced pet food and pet products and offers dog training, pet grooming,
pet boarding, PetSmart Doggie Day Camp day care services and pet
adoption services in-store. Our portfolio of digital resources for pet
parents – including PetSmart.com, Pet360.com and petMD.com –
offers the most comprehensive online pet supplies and pet care
information in the U.S. Through our in-store pet adoption partnership
with independent nonprofit organizations, PetSmart Charities™ and
PetSmart Charities™ of Canada, PetSmart helps to save the lives of more
than 400,000 homeless pets each year. In addition, PetSmart supports
organizations that make communities a better place to call home through
our philanthropy program, PetSmart Gives Back™. By giving back to the
communities where we live and work, PetSmart not only celebrates the
power of pets to enrich people’s lives—we live it.
Follow PetSmart on Twitter: @PetSmart
Find
PetSmart on Facebook: www.facebook.com/PetSmart
See
PetSmart on YouTube: www.YouTube.com/PetSmart
Contacts
PetSmart
Mardi Larson, 623-587-2180
mlarson@petsmart.com
