PlumChoice Expands Premium Support; Becomes the First to Help Consumers Make the Connected Home a Reality

Already the Leader in Premium Technical Support Services, PlumChoice
is Upping the Ante and Enabling Consumers to Enjoy the Benefits of Smart
and Connected Technology at No Extra Cost

LOWELL, Mass.–(BUSINESS WIRE)–As consumers continue to explore and purchase a broader array of smart
technology and devices for entertainment, productivity and expanded
mobility, PlumChoice,
Inc., the leader in specialized technical services for the Internet
of Things (IoT) and cloud enablement, has announced that the company
will offer technical support for smart technology as part of all
existing premium technical support subscriptions and at no extra cost to
the consumer. PlumChoice becomes the first third-party support provider
to offer this level of support, either direct to the consumer or through
the company’s white-label partnerships with leading device
manufacturers, retailers, Internet Service Providers (ISPs), telco
companies and cable providers.

Existing paid support programs don’t measure up when it comes to complex
issues and the increasing demands of the consumer brought on by the IoT.
Providers continually either charge extra, limit support to the devices
and products they make or sell, or simply lack the expertise to address
unique issues when it comes to the consumer’s complete technology
environment. PlumChoice continues to be an outlier in the industry and
is bucking the trend by offering comprehensive smart technology services
that support the consumer’s technology environment. These services move
beyond traditional support of devices like computers, printers, routers
and mobile phones, and help consumers simplify their experiences with
all of their technology – without the frustrations of added costs or
dealing with inexperienced contact centers.

“There is one clear reason the connected home isn’t yet a reality for
the masses: consumers do not have easy access to the support they need
to realize the convenience, simplicity and control that’s promised.
Until now.” said Wynn Grubbs, senior vice president of business and
partner development, PlumChoice. “PlumChoice is the only provider to
identify and address this problem for consumers, whether you’re an
existing subscriber or someone who is struggling to realize the value
from the technology purchases you’ve made. PlumChoice is built and
dedicated to helping all consumers realize the full value and enjoy the
benefits of every piece of technology – regardless of the brand and
without charging an arm and a leg.”

With PlumChoice, consumers have a trusted technology advisor that
provides all-encompassing support, which includes:

• Pre-purchase advice and consultation
• Installation, activation and ongoing usage support
• 24/7 brand-agnostic technical support for all connected devices
  throughout their entire home and office environment
• Remote do-it-with-me (DIWM), do-it-for-me (DIFM) or do-it-yourself
  (DIY) support to accommodate all consumer skill levels

“If we are all going to invest in smart, connected technology, we should
all demand a better experience,” said Bob Badavas, president and CEO of
PlumChoice. “We’re doubling down with our brand partners and the future
of the IoT by putting the focus on supporting the consumer and their
environments – no matter what brand they choose and without breaking
their wallet.”

Most PlumChoice Premium Technical Support (PTS) subscriptions are sold
through retailers, manufacturers, telco/cable/ISP providers, software
developers and distributors. Consumers who are interested in benefiting
from these enhanced technical support subscriptions should ask their
preferred brands about the services and plans available. For information
about PlumChoice, please visit www.plumchoice.com.

PlumChoice Resources

• HBR: The
  Internet of Things Changes the Company-Customer Relationship
• CRNtv: The
  Internet of Things Needs an Internet of Services
• TWICE: IoT’s
  Missing Link
• Video: Changing
  Product Relationships – The Thing Makers Dilemma™

About PlumChoice

PlumChoice is the leader in providing a continuum of specialized
technical services for today’s highly personalized consumer and small
business technology environments. For more than a decade, the company
has partnered with brands both large and small, including Fortune 1000
manufacturers, retailers, software vendors, and telco and cable
providers to deliver highly differentiated customer experiences by way
of technical support solutions for the Internet of Things and cloud
enablement.

Today’s dynamic, complex, heterogeneous technology environments require
brands to solve for technical challenges that are complicated and
diverse. PlumChoice’s solutions span the entire buyer and customer
lifecycle – from pre-purchase through installation, configuration,
integration, problem resolution and ongoing usage. Solutions include
Connected Life, Cloud Application and Enablement, and Premium Technical
sales, support and care services. PlumChoice enables brands to reduce
no-fault-found returns, increase adoption and penetration, drive
revenue, control costs and create customer loyalty.

Contacts

PlumChoice
Karen McPhillips, 617-668-3440
Vice President,
Marketing
kmcphillips@plumchoice.com