The Digital Telco: Changing Consumer Behaviour and Growing Competition are Driving CSPs to Become DSPs – Research and Markets

DUBLIN–(BUSINESS WIRE)–Research and Markets has announced the addition of the “The
Digital Telco: Changing Consumer Behaviour and Growing Competition are
Driving CSPs to Become DSPs”
report to their offering.

“An increasing number of CSPs are evolving to become digital service
providers in order to improve their engagement with their customers and
to compete more effectively against a new breed of digital economy
competitor.”

The emergence of the digital economy and the shift towards IP-based
traffic has significantly impacted communications service providers’
(CSPs’) operations as revenue has shifted from traditional voice and
messaging services to data-driven services. Customer expectations and
behaviours have also changed considerably, driven mostly by real-time
control and seamless user experiences provided by online digital
companies.

This report discusses the changing market environment in more detail and
examines how CSPs are embracing the need to evolve towards becoming
digital service providers (DSPs) in order to effectively engage with
their customers digitally, both in terms of delivering traditional
services and in offering new features.

For more information visit http://www.researchandmarkets.com/research/r52zfx/the_digital.

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