Comcast Opens New 450-Seat Bilingual Customer Support Center in Albuquerque

ALBUQUERQUE, N.M.–(BUSINESS WIRE)–As part of its ongoing commitment to provide an outstanding customer
experience, Comcast along with Governor Susana Martinez, Economic
Development Secretary Jon Barela and Mayor Richard Berry, today
celebrated the grand opening of the Albuquerque bilingual customer
support center with a ribbon cutting ceremony.

The state-of-the-art 47,000-square-foot facility has the capacity to
seat approximately 450 agents. Comcast has been hiring for the new
positions and providing comprehensive training to team members for
nearly a year. With the addition of the call center, Comcast has over
650 employees across the state and expects to have 850 by early next
year. The new call center will provide customer support for Comcast
residential products and services, handling calls primarily from
Spanish-speaking customers across the country, as well as calls in

Today’s announcement emphasizes Comcast’s continued investment in New
Mexico. In 2014, Comcast’s total employee investment including payroll,
payroll taxes, benefits, healthcare, training and tuition reimbursement
totaled more than $30 million. Since 1996, Comcast has invested more
than $521 million in technology and infrastructure into New Mexico.
Additionally, last year Comcast contributed $1.5 million to New Mexico
community organizations and non-profits.

“I’m pleased that Comcast made the business decision to invest in New
Mexico and create 450 new jobs in the process,” said Governor Susana
Martinez. “Comcast’s decision to locate this facility in Albuquerque
underscores the fact that New Mexico has the talented workforce and
resources to fuel business growth. Comcast is a valued member of New
Mexico’s business community and their expanded presence in our state
will have a positive impact on the local and state economies.”

“New Mexico has become a competitive state to do business and we are
thrilled that Comcast chose Albuquerque for their expansion,” said
Economic Development Secretary Jon Barela. “We have a skilled and
talented workforce and I know that here Comcast will find the best
employees to make their bilingual customer support center a success.”

“This new facility represents one of the many steps Comcast is taking to
deliver the experience our customers deserve at every interaction,” said
Tom Karinshak, SVP, Customer Service, Comcast. “We’re on a mission and
this center, together with our amazing employees, brings us a step
closer to delivering an even better customer experience.”

“Comcast made a smart choice by expanding in Albuquerque for this new
facility,” said Mayor Richard J. Berry. “By leveraging our talented
workforce and unparalleled cultural diversity, I am confident that
Comcast will experience great success in our city’s business-friendly

The state-of-the-art facility, located at 4611 Montbel Place NE, has
best-in-class industry technologies for servicing customers, including a
cafeteria and a fitness center for employees.

Positions will continue to be available with the center. Those
interested in employment opportunities with Comcast are encouraged to
review job profiles and opportunities at
where they can also apply for positions.

About Comcast Cable

Comcast Cable is one of the nation’s largest video, high-speed Internet
and phone providers to residential customers under the XFINITY brand and
also provides these services to businesses. Comcast has invested in
technology to build an advanced network that delivers among the fastest
broadband speeds, and brings customers personalized video,
communications and home management offerings. Comcast Corporation
(Nasdaq: CMCSA, CMCSK) is a global media and technology company. Visit
for more information.


Comcast Cable
Julianne Phares, 505-271-3701 or 505-218-0961