Distracted and Device-Hungry: Global Consumers Demand That Brands Entertain Them

Global Adobe survey of more than 12,000 consumers shows nearly 9 out
of 10 will abandon a bad content experience


SAN JOSE, Calif.–(BUSINESS WIRE)–Demonstrating the mounting pressure for content marketers, Adobe
(Nasdaq:ADBE) today released new findings showing that global consumers
are increasingly multiscreening, impatient and demanding to be
entertained. The report, “The
State of Content: Rules of Engagement
,” surveyed more than 12,000
consumers across six countries in one of the industry’s largest and
broadest global surveys of consumer views on digital content.

The study found that more than 8 in 10 digital device users would stop
engaging with content that is too long or hard to view across devices.
It also uncovered robust consumer demand for tailored content from
brands, with 73 percent of those surveyed saying they’re open to content
recommendations from brands based on past behavior, and 75 percent
saying they are willing to exchange at least one piece of information
about themselves to prompt better suggestions. The full report,
including the new “rules of engagement” for content marketers, can be
found here.

“This is a wake-up call for content marketers everywhere,” said Brad
Rencher, senior vice president and general manager, Digital Marketing,
Adobe. “To break through, brands need to earn consumers’ trust, use
great design and apply smart, predictive connections that add value to
the experience.”

The Multiscreen Reality

People report using an average of five different devices, and most (83
percent) report using multiple devices simultaneously.

  • Globally, consumers are using an average of 2.23 devices at the same
    time and U.S. consumers reported using the highest number of devices
    at the same time, at 2.42.
  • While the majority of consumers report positive feelings when asked
    about multiscreening (81 percent feel entertained, 80 percent feel
    connected, 76 percent feel productive), nearly half (47 percent) say
    they are distracted when multiscreening.

Skepticism Looms

Consumers are skeptical of most content they view online: half of
consumers (50 percent) question whether negative comments or reviews
have been removed, 49 percent wonder if an author was incented to write
a positive review and 48 percent question whether a news article is
biased.

  • The majority of consumers (81 percent) consider a product endorsement
    by an ordinary person more trustworthy than a celebrity.
  • Consumers are most likely to trust content from someone they’re close
    to, such as a friend or family member (63 percent).
  • Only 23 percent of consumers trust content from companies whose
    products they don’t buy, but that nearly doubles to 43 percent if the
    source is a company from whom they do purchase.

Humor is Humanizing

More than two-thirds (70 percent) of global consumers agree that humor
makes companies more relatable, yet only 14 percent rated current
branded content as entertaining.

  • Nearly one-third (29 percent) globally believe that content that
    entertains is more important than accuracy.
  • Entertainment is particularly valued in France, where 42 percent
    believe it’s more important than being accurate.
  • Most consumers (64 percent) share content online, with 37 percent
    noting they enjoy sharing content to make others laugh. Another 36
    percent prefer to share content that speaks to issues that are of
    personal importance.

This study expands on Adobe’s “State
of Content Study: Expectations on the Rise
,” released in October,
which highlighted potential pitfalls for content creators as U.S.
consumers raise expectations for content quality and design.

About The State of Content: Rules of Engagement

“The State of Content: Rules of Engagement” is the second installment of
a two-part online survey of 12,169 consumers ages 18+ from six
countries: the U.S., UK, Germany, France, Australia and Japan. The
report was commissioned by Adobe and produced by research firm Edelman
Berland. Data was collected Sept. 12-29, 2015 by Edelman Berland. The
margin of error is +/- 0.89%. For more information and graphics on the
research results, see the blog
and today’s report. The first installment of this study is available here.

About Adobe Systems Incorporated

Adobe is changing the world through digital experiences. For more
information, visit www.adobe.com.

© 2015 Adobe Systems Incorporated. All rights reserved. Adobe and the
Adobe logo are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries. All
other trademarks are the property of their respective owners.

Contacts

Adobe Systems Incorporated
Melissa Chanslor, 415-535-7877
chanslor@adobe.com
or
Edelman
Kimberly
Atwood, 917-450-9662
kimberly.atwood@edelman.com